Alicia Chap
North Charleston,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to learn and help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Quinn Dennis M. DDS
09.2020 - 07.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Front Desk Associate
Blink Fitness
04.2020 - 09.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Assisted customers by answering questions, fielding concerns, and providing other services they may need as a representative of the facility.
- Maintained cleanliness of gym facility and equipment.
Education
Associate of Science - Dental Hygiene
Trident Technical College
North Charleston, SC12.2025
Skills
- Strong organizational skills, ability to multi-task, and attention to detail
- Ability to interpret and apply guidelines, and use judgement in deciding on a course of action
- Effective written and oral communication, interpersonal and listening skills
- Intermediate with Microsoft Office
- Insurance terminology
- Call routing
Timeline
Dental Receptionist
Quinn Dennis M. DDS
09.2020 - 07.2023
Front Desk Associate
Blink Fitness
04.2020 - 09.2020
Associate of Science - Dental Hygiene
Trident Technical College
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