Naomi Talamantes
Castaic,CA
Summary
Dynamic retail professional with extensive experience at REI Co-Op Inc., excelling in customer service and team leadership. Proven track record in training employees and enhancing product knowledge, resulting in increased sales volume. Skilled in visual merchandising and product demonstration, fostering strong customer relationships to drive satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Senior Sales Supervisor
REI Co-Op Inc.
Northridge, CA
02.2019 - Current
- Supervise daily operations of the Camp, Action Sports, Footware, Clothing sales departments including assigning tasks, and monitoring daily progress.
- Trained new hires on company products, services and customer relations techniques.
- Help enhance product knowledge through continuous learning by reaching out to various vendors for education huddles.
- Trained and mentored retail sales team members.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
Lead Key Holder
REI Co -Op Inc.
Northridge , CA
12.2023 - 02.2024
- Assisted in daily operations including opening and closing duties, scheduling shifts, and assigning tasks.
- Monitored sales floor activity through lookout to identify opportunities to increase sales volume.
Retail Sales Associate
REI Co-op Inc.
Northridge, CA
02.2019 - 09.2019
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Offered suggestions for additional items that may be of interest to customers.
- Stocked shelves with merchandise according to company standards.
- Used product knowledge to suggest items to match client needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Associate
Lowes Home Improvement
Santa Clarita, CA
02.2018 - 02.2019
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Skills
- Customer service
- Employee training
- Team leadership
- Product demonstration
- Visual merchandising
Timeline
Lead Key Holder
REI Co -Op Inc.
12.2023 - 02.2024
Senior Sales Supervisor
REI Co-Op Inc.
02.2019 - Current
Retail Sales Associate
REI Co-op Inc.
02.2019 - 09.2019
Retail Sales Associate
Lowes Home Improvement
02.2018 - 02.2019
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