Open To Work
Samantha Sowers
Goleta,CA
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Work Type
Full TimeLocation Preference
On-SiteLocation: Santa Barbara, CA
Open to relocation: No
Salary Range
$22/hr - $30/hrSummary
- Retail Operations Supervisor known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excels in leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Work History
Senior Sales Supervisor
Petco Animal Supplies Stores Inc.
Santa Barbara, CA
05.2026 - Current
- Acting as store leader in absence of store manager.
- Overseeing daily operations.
- Delegating tasks and responsibilities to associates.
- Researching sales opportunities and possible leads to exceed sales goals and increase profits.
- Compiling and analyzing data to determine approaches to improve sales and performance.
- Building relationships with customers and community to establish long-term business growth.
- Achieving established KPI for performance through teamwork and focus on customers.
- Preparing online orders.
- Setting Planograms
- Store recovery.
- Opening and closing responsibilities.
Retail Operations Supervisor
PetSmart
Santa Barbara, CA
11.2024 - 05.2026
- Acted as store leader in absence of store manager.
- Opening/Closing Responsibilities.
- Oversaw daily operations.
- Completed daily/weekly cycle counts.
- Prepared BOPIS orders.
- Set Planograms/Seasonal Displays/POGS.
- Analyzed data from various sources such as customer feedback surveys, internal reports to identify areas of improvement.
- Implemented safety protocols to maintain a secure working environment for staff.
- Facilitated team meetings to discuss process updates and encourage employee engagement.
- Managed inventory levels to ensure availability of products.
- Educated pet owners on proper pet nutrition and training methods.
- Engaged customers in-store to promote pet care products and salon services.
- Participated in external audits and ensured that process area complied with audit requirements.
- Developed and maintained Standard Operating Procedures (SOPs) for all key processes.
- Store recovery.
Case Manager
Respite Inc.
Santa Maria, CA
02.2018 - 12.2024
- Coordinated client assessments to determine needs and appropriate services.
- Developed individualized care plans in collaboration with clients and families.
- Facilitated communication between clients, families, and service providers.
- Monitored client progress and adjusted care plans as necessary.
- Provided crisis intervention and support during critical situations.
- Educated clients on available resources and community services.
- Documented case notes and maintained accurate client records.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Conducted home visits to assess the safety of living environments for clients.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Transitioned clients to different providers based on progress or needs.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Supported family members by providing information on local support groups.
- Educated clients and their families about their rights and available community resources.
- Assisted clients in setting realistic goals and developing action plans.
- Maintained confidentiality and adhered to professional ethics and standards.
Assistant Store Manager
Nothing Bundt Cakes
Goleta, CA
07.2022 - 02.2023
- Assisted in daily store operations and maintained high customer service standards.
- Managed inventory levels and ensured adequate stock of baking supplies and merchandise.
- Trained staff on product knowledge and customer engagement techniques.
- Implemented visual merchandising strategies to enhance store presentation.
- Handled cash register operations and processed customer transactions accurately.
- Oversaw cleanliness and organization of the store environment for safety compliance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Head Cashier
The Home Depot
Goleta, CA
04.2020 - 12.2021
- Supervised daily cash operations and managed cash register functions.
- Trained new cashiers on checkout procedures and customer service standards.
- Ensured compliance with company policies during transactions and cash handling.
- Assisted customers with returns, exchanges, and payment inquiries efficiently.
- Resolved customer complaints and escalated issues to management when necessary.
- Monitored inventory levels at the checkout area to maintain stock availability.
- Collaborated with sales associates to enhance customer experience during checkouts.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Assisted other departments when needed by providing additional support during busy periods.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
Assistant Manager
Kirkland's
Santa Maria, CA
10.2018 - 02.2020
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Coordinated visual merchandising to enhance product displays and store appeal.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Implemented sales strategies to improve customer engagement and satisfaction.
- Collaborated with team members to achieve store goals and maintain a positive environment.
- Ensured compliance with safety regulations and maintained store cleanliness standards.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
09.2006 - 08.2010
Skills
- Leadership Experience
- Customer Service
- Supervising Associates
- Merchandising
- Retail Sales
- POS System
- KPIs
- Daily Operations
- Operations management
- Pet Care
Certification
- CPR Certification, 2021 to 2029
- ServSafe, 06/01/22 to 06/01/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English, Fluent