NAOMI TURNER
Phoenix,AZ
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Performance Management
11.2021 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Handled an average of 30 - 50 calls per day, providing efficient and effective customer service and support.
Youth Program Facilitator
Arizona Facts Of Life
08.2022 - 06.2023
- Enhanced youth engagement by incorporating interactive activities and workshops in program sessions.
- Developed individualized learning plans for participants, resulting in improved personal growth and skill development.
- Collaborated with fellow facilitators to create diverse curriculum offerings, ensuring a well-rounded experience for all attendees.
- Fostered positive relationships among program participants through team-building exercises and group projects.
Customer Service Representative
Discover
01.2020 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Five Guys Burger And Fries
06.2018 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associates - Business Communications
Arizona State University
Tempe, AZ05.2026
Skills
- Positive Attitude
- Team Leadership
- Creative Problem-Solving
- Conflict Resolution
- Complaint resolution
- Attention to Detail
Certification
CPR and First Aid certified - 2023
Level 1 Fingerprint Card - 2023
Timeline
Youth Program Facilitator
Arizona Facts Of Life
08.2022 - 06.2023
Shift Leader
Performance Management
11.2021 - Current
Customer Service Representative
Discover
01.2020 - 09.2020
Cashier
Five Guys Burger And Fries
06.2018 - 03.2020
Associates - Business Communications
Arizona State University