Naomi Vang
Renton,WA
Summary
Customer service professional pursuing a medical administrative position. Brings experience in scheduling, accurate documentation, confidentiality, and high-volume communication in fast-paced environments. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service II
Ambco Electronics
Tustin, California
02.2022 - 11.2025
- Delivered exceptional customer service via calls and emails, fostering positive customer experiences.
- Resolved inquiries by troubleshooting issues and implementing effective solutions to enhance customer satisfaction.
- Built strong customer relationships through active listening and professional support.
- Processed and updated customer orders with meticulous attention to detail.
- Collaborated with team members and management to refine service processes based on customer feedback.
- Participated in special projects, demonstrating adaptability and strong teamwork skills.
Accounts Receivable Specialist
True Fabrications Inc
Seattle, WA
11.2018 - 02.2019
- Managed customer billing accounts to ensure timely payments
- Reviewed invoices for accuracy and resolved discrepancies promptly.
- Processed credit memos and adjustments based on customer inquiries.
- Conducted cold outbound calls on past due accounts to facilitate collections.
Customer Service Representative
True Fabrications
Seattle, WA
09.2016 - 01.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted customer service surveys to gather feedback, enhancing service quality.
- Collected and documented orders accurately to maintain operational efficiency.
Education
Associate of Science - Medical Administration
Renton Technical College
Renton, WA03.2022
Skills
- Account management
- Client retention
- Billing administration
- Service improvement
- Time management
- Adaptability
- Effective communication
Personal Information
Work Permit: Authorized to work in the US for any employer
References
Ada Xiong (714) 913-0600
Crystalynn Chang (559) 962-9377
Timeline
Customer Service II
Ambco Electronics
02.2022 - 11.2025
Accounts Receivable Specialist
True Fabrications Inc
11.2018 - 02.2019
Customer Service Representative
True Fabrications
09.2016 - 01.2018
Associate of Science - Medical Administration
Renton Technical College