Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Williams

Las Vegas,NV

Summary

  • Certified Registered Central Sterile Technician: Demonstrated expertise in maintaining sterile environments, ensuring patient safety, and supporting medical procedures with precision and attention to detail.
  • Accident & Health Insurance License: Skilled in providing tailored insurance solutions to meet clients' health and wellness needs while maintaining compliance with industry standards.
  • Life Insurance License: Adept at guiding clients through complex policy options, offering financial security and peace of mind for their families.

Overview

8
8
years of professional experience

Work History

Health and Life Insurance Agent

American Income Life Insurance Company
05.2023 - Current
  • Provided empathetic client consultations to assess and fulfill their coverage needs
  • Maintained accurate client records and streamlined administrative processes
  • Built trust and rapport with customers through effective communication
  • Resolved complex client issues with efficiency and professionalism

Shift Lead/Baker

Crumbl Cookie Franchises
Victorville, CA
08.2021 - 05.2023
  • Managed daily operations, ensuring quality, efficiency, and staff coordination
  • Maintained clean, safe environments, promoting adherence to safety standards
  • Trained team members to uphold performance excellence and client satisfaction

Customer Service Representative Lead

Ibex
Hampton, VA
05.2019 - 07.2021
  • Assisted clients by resolving service issues and communicating effectively
  • Managed high call volumes, scheduling services, and relaying updates to customers
  • Handled sensitive account information with attention to detail and confidentiality
  • Trained team members on service best practices to improve client retention

Hostess and Cashier

Buffalo Wild Wings
Hampton, VA
07.2017 - 05.2019
  • Delivered welcoming and organized service to improve customer satisfaction
  • Maintained accurate order processing and efficient workflow
  • Supported team in maintaining a clean and inviting environment for guests

Education

Career Diploma - Sterile Processing

Penn Foster Career School
Scranton, PA

Skills

  • Client Relations & Education
  • Medical Terminology & Record Keeping
  • Patient Assistance & Restraint
  • Communication & Team Collaboration
  • Inventory & Supply Management
  • Time Management & Problem-Solving
  • Safety & Cleanliness Maintenance
  • Appointment Scheduling
  • Microsoft Office Suite

Timeline

Health and Life Insurance Agent

American Income Life Insurance Company
05.2023 - Current

Shift Lead/Baker

Crumbl Cookie Franchises
08.2021 - 05.2023

Customer Service Representative Lead

Ibex
05.2019 - 07.2021

Hostess and Cashier

Buffalo Wild Wings
07.2017 - 05.2019

Career Diploma - Sterile Processing

Penn Foster Career School
Naomi Williams