Certified Registered Central Sterile Technician: Demonstrated expertise in maintaining sterile environments, ensuring patient safety, and supporting medical procedures with precision and attention to detail.
Accident & Health Insurance License: Skilled in providing tailored insurance solutions to meet clients' health and wellness needs while maintaining compliance with industry standards.
Life Insurance License: Adept at guiding clients through complex policy options, offering financial security and peace of mind for their families.
Overview
8
8
years of professional experience
Work History
Health and Life Insurance Agent
American Income Life Insurance Company
05.2023 - Current
Provided empathetic client consultations to assess and fulfill their coverage needs
Maintained accurate client records and streamlined administrative processes
Built trust and rapport with customers through effective communication
Resolved complex client issues with efficiency and professionalism
Shift Lead/Baker
Crumbl Cookie Franchises
Victorville, CA
08.2021 - 05.2023
Managed daily operations, ensuring quality, efficiency, and staff coordination
Maintained clean, safe environments, promoting adherence to safety standards
Trained team members to uphold performance excellence and client satisfaction
Customer Service Representative Lead
Ibex
Hampton, VA
05.2019 - 07.2021
Assisted clients by resolving service issues and communicating effectively
Managed high call volumes, scheduling services, and relaying updates to customers
Handled sensitive account information with attention to detail and confidentiality
Trained team members on service best practices to improve client retention
Hostess and Cashier
Buffalo Wild Wings
Hampton, VA
07.2017 - 05.2019
Delivered welcoming and organized service to improve customer satisfaction
Maintained accurate order processing and efficient workflow
Supported team in maintaining a clean and inviting environment for guests