Naomi Zorrilla
Staten Island,USA
Summary
Detail-oriented and analytical professional with a background in Sociology and hands-on experience supporting legal operations and court processes. Proven ability to manage active caseloads, supervise GPS-monitored participants, and track court appearances to ensure strict compliance with legal mandates. Skilled in legal research, case documentation, and maintaining confidential records with accuracy and integrity in fast-paced, high-volume environments. Experienced in collaborating with law enforcement and legal professionals to support case progression and uphold procedural standards. Bilingual in English and Spanish, with strong organizational, communication, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Case Manager, Immigration Bilingual Spanish
The GEO Group, Inc
Jamaica, NY
09.2025 - Current
- Serve as a primary liaison between participants and federal agencies, maintaining consistent communication with ICE Enforcement and Removal Operations (ERO) officers regarding case status, compliance, and enforcement updates
- Monitor and enforce program compliance by supervising participants placed on electronic monitoring systems (GPS tracking), ensuring adherence to court orders and agency requirements
- Track, document, and verify court hearing schedules and legal proceedings for each case, ensuring timely attendance and compliance with judicial mandates
- Maintain detailed, confidential case records and reports in accordance with federal guidelines and legal standards
- Conduct regular case assessments and provide updates to relevant authorities, supporting decision-making and case progression
Home-Based Direct Caretaker
Braverhood
Brooklyn, NY
01.2022 - Current
- Deliver compassionate care and support to a 12-year-old autistic child by assisting with personal hygiene, mobility, and daily living activities. Facilitate the child's well-being by collaborating with parents, therapists, and healthcare professionals to ensure consistent care.
- Fostered a secure and supportive environment by developing and implementing individualized care plans and behavioral strategies tailored to the child’s specific needs and interests.
- Provided high-quality care and supported child development by accurately recording daily observations and precisely documenting behavioral changes and developmental progress.
Full-Time Retail Sales Representative
T-Mobile Authorized Retailer
Staten Island, NY
01.2024 - 01.2025
- Enhanced operational efficiency and strengthened team productivity by fostering collaboration and adopting best practices to improve sales outcomes and drive business growth. Elevated customer satisfaction and loyalty by offering consultative assistance to customers, carefully assessing their unique requirements, and recommending optimal T-Mobile plans, devices, and accessories.
- Consistently surpassed monthly sales targets by 15-20% by proactively engaging customers and strategically promoting high-margin products and services.
- Maximized sales performance and revenue growth by leveraging advanced product knowledge and implementing strategic upselling and cross-selling techniques to increase overall store profitability.
- Received “Employee of the Month” award twice for providing exceptional sales performance and delivering outstanding customer service.
Education
Bachelor of Arts - Sociology, Minor in Law
John Jay College of Criminal Justice (CUNY)
New York, NY05.2025
Skills
- Legal Research
- Documentation & Reporting
- Evidence Management
- Confidentiality & Compliance
- Case Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Case Manager, Immigration Bilingual Spanish
The GEO Group, Inc
09.2025 - Current
Full-Time Retail Sales Representative
T-Mobile Authorized Retailer
01.2024 - 01.2025
Home-Based Direct Caretaker
Braverhood
01.2022 - Current
Bachelor of Arts - Sociology, Minor in Law
John Jay College of Criminal Justice (CUNY)