Naomie Tilahun
Customer Service
Beverly Hills,CA
Summary
Diligent and efficient self-starter with a degree in Organizational Leadership. A team player with multiple years of experience in training, event coordination, and customer service. Looking to apply passion, experience, and skills towards making a meaningful impact.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Hospitality Agent
Sonder
City of Los Angeles, CA
06.2021 - Current
- Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
- Guide guests through the Sonder experience, ensuring they have an amazing first impression
- Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
- Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
- Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
- Maintain and organize working spaces including office, storage closets, warehouse and others, as assigned
Mental Health Advocate
Nami Westside/African Coalition
City of Los Angeles, CA
01.2018 - 04.2019
- Managed Administrative Duties and handled records in an organized manner
- Sharped Customer Service skills by working on mental health hotline
- Advocated for and helped Mental Health patients and their families find housing and mental health services on the westside.
Event Coordinator
C62 Media
Ethiopia, Addis Ababa
03.2015 - 06.2017
- Coordinated the planning and execution of events for over 200 people
- Arranged travel itineraries and procured visas for international guests
- Hosted and accommodated business partners of C62
- Worked with multiple hotels in the city to ensure that international guests were being accommodated properly all while working to develop the concierge services of some of these hotels.
Consultant/Trainer
Transnational Computer Technology
Ethiopia, Addis Ababa
12.2012 - 09.2014
- Trained users to use implemented financial software
- Consulted employees of the Ministry of Finance regarding software
- Implemented new software technologies
Education
Bachelor of Science - Organizational Leadership
Azusa Pacific Online University
Glendora, CA 11.2016 - 12.2018
Skills
Communication Skills
Active Listening Skills
Problem Solving Skills
Interpersonal Skills
Decision Making Skills
Timeline
Hospitality Agent
Sonder
06.2021 - Current
Mental Health Advocate
Nami Westside/African Coalition
01.2018 - 04.2019
Bachelor of Science - Organizational Leadership
Azusa Pacific Online University
11.2016 - 12.2018
Event Coordinator
C62 Media
03.2015 - 06.2017
Consultant/Trainer
Transnational Computer Technology
12.2012 - 09.2014