TYISHA R GERALD
Summary
About Me : I am a friendly and professional individual, known for my honesty, punctuality, and
ability to work both independently and as part of a team. I set and achieve personal goals,
possess strong listening and communication skills and enjoy taking on new challenges. I am
well-organized and excel at time management.
Objective : Dedicated and customer-focused hospitality professional seeking an entry-level
position to leverage exceptional communication skills and meticulous attention to detail to
provide outstanding service and contribute to the success of a reputable hotel or restaurant.
Overview
9
9
years of professional experience
Work History
Hospitality Agent
Sonder
12.2021 - 01.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Managed front desk operations, maintaining a welcoming environment for all guests.
Front Desk Receptionist
The Family Wellness Center
05.2020 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Event Staff Member
CES Security Services
10.2019 - 04.2020
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Lead Cashier
Calvert Woodley Wine And Spirit
04.2015 - 10.2019
- Trained, mentored, and developed new cashiers.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
No Degree -
American University/ Child Development Associate
Washington, DC09.2024
No Degree -
National CPR Foundation/ CPR
06.2024
No Degree -
360 Training Learn 2 Serve/ Food Handling
04.2023
No Degree -
Career Technical Institute/ Hospitality
Washington, DC06.2020
High School Diploma -
Southeastern High School
05.2013
Skills
- Cash Handling
- Hospitality service
- Customer Service
- Communication Skills
- Employee Training
- Leadership Skills
- Inventory Control
- Math Aptitude
Timeline
Hospitality Agent
Sonder
12.2021 - 01.2024
Front Desk Receptionist
The Family Wellness Center
05.2020 - 10.2020
Event Staff Member
CES Security Services
10.2019 - 04.2020
Lead Cashier
Calvert Woodley Wine And Spirit
04.2015 - 10.2019
No Degree -
American University/ Child Development Associate
No Degree -
National CPR Foundation/ CPR
No Degree -
360 Training Learn 2 Serve/ Food Handling
No Degree -
Career Technical Institute/ Hospitality
High School Diploma -
Southeastern High School
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