Naomie Yxama
Miami,FL
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various important tasks and offering staff support. Responsible, reliable, and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clerk
Miami Dade College - North Campus
04.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with students by phone, email, or in-person to provide information and assist.
- Employed problem-solving skills to resolve student concerns.
- Trained new office staff on procedures, office policies, and tools, effectively contributing to their integration into the team.
- Managed incoming calls professionally, directing students to appropriate personnel or taking detailed messages when necessary.
Retail Sales Associate
Bath and Body Works
11.2022 - 01.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Associate
Ross Dress for Less
06.2021 - 02.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, and gift card activations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Cashier/Employee
Eagles’ Nest School Supply Store
10.2018 - 01.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - Graphic Design
Miami Dade College
Miami, FL12.2024
High School Diploma -
William H. Turner Technical Arts High School
Miami, FL06.2021
Skills
- Telephone and Email Etiquette
- Customer Satisfaction
- Prioritization
- Cash Management
- Teamwork and Collaboration
- Creativity
- Detail-Orientation
Industry Certifications
- Microsoft Office Specialist (Word, Powerpoint, Excel)
- Adobe Certified Associate (Illustrator CC 2015, Photoshop CC, Dreamweaver CC 2018)
- Florida Ready to Work.
- Microsoft Technology Associate (98-349: MTA: Windows Operating System Fundamentals)
Skill Summary
- Bilingual in English and Creole
- Customer service and communication skills
- Cultural Awareness
- Time Management
- Detail-Orientation
- Responsibility
- Problem Solving
Certification
- Microsoft Word Specialist - 2017
- Microsoft PowerPoint Specialist - 2017
- Microsoft Excel Specialist - 2017
- Florida Ready to Work, Silver - 2017
- Adobe Photoshop Associate - 2018
- Adobe Illustrator Associate - 2018
- Adobe Dreamweaver Associate - 2018
- Microsoft Technology Associate (98-349: MTA: Windows® Operating System Fundamentals) - 2018
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Clerk
Miami Dade College - North Campus
04.2023 - Current
Retail Sales Associate
Bath and Body Works
11.2022 - 01.2023
Retail Sales Associate
Ross Dress for Less
06.2021 - 02.2022
Cashier/Employee
Eagles’ Nest School Supply Store
10.2018 - 01.2019
Associate of Arts - Graphic Design
Miami Dade College
High School Diploma -
William H. Turner Technical Arts High School
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