NAOMI M. BENSON
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Office Depot
Las Vegas, NV
01.2014 - 05.2019
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store presentation.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales and Service Manager
Office Depot
North Las Vegas, NV
01.2013 - 01.2014
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
Customer Service Associate
Office Depot
Las Vegas, NV
09.2004 - 09.2013
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Attended to customer complaints and processed product return or replacement requests.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV 08.2000 - 06.2004
Skills
Retail display setup
Promotional planning
Merchandise planning
Staff supervision
Inventory management
Merchandising
Profit and loss understanding
Team Building
Training and mentoring
Shrink reduction
Sales expertise
Solution selling
Certification
Nevada Life and Health Insurance License
Timeline
Nevada Life and Health Insurance License
08-2019
Operations Manager
Office Depot
01.2014 - 05.2019
Sales and Service Manager
Office Depot
01.2013 - 01.2014
Customer Service Associate
Office Depot
09.2004 - 09.2013
High School Diploma -
Palo Verde High School
08.2000 - 06.2004