Wren Palmer
Phoenix,AZ
Summary
Driven Merchandising Manager with eight years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Overview
8
8
years of professional experience
Work History
Merchandise Operations Manager
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
12.2023 - Current
- Ensures 100% pricing accuracy, including verifying all pricing labels are up and are accurate with regard to correct price and current offer date.
- Leads and coaches all store partners in providing great guest service and performing their assigned task with the objective of achieving budgeted sales.
- Communicate all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader (e.g. guest complaints, item requests, inadequate inventory levels).
- Perform all special or other projects as assigned and assume responsibility as Leader on Duty (LOD) as needed.
- Developed operational processes to enhance product placement and visual merchandising standards.
- Trained and mentored team members on effective inventory management techniques and best practices.
- Oversaw daily operations of merchandise flow, ensuring accuracy in stock replenishment and organization.
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
07.2023 - 12.2023
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Assist with the unloading, pricing and stocking of merchandise according to operational guidelines in order to ensure that the store is well stocked and that supply counts are accurate.
- Verify that all pricing and inventory information is accurate, ensure that all merchandise is properly priced, that all product information is correct and that all required inventory control paperwork is completed accurately and in a timely manner.
- Provided exceptional customer service by assisting shoppers in locating desired items promptly and accurately answering their queries about products or promotions available at the store.
- Complete projects following policies & procedure; cleaning, planogram sets, proper labeling, signage & fixture needs of project, disposal of Return To Vendor items as a result of set, appropriate hazardous waste storage and clean up.
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
02.2023 - 07.2023
- Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
- Provides prompt and courteous service to all Petco guests by determining their needs, sharing product knowledge to suggest appropriate merchandise, and effectively employing suggestive selling techniques to increase individual sales.
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Adheres to and promotes established safety procedures and maintenance of clean, safe, and healthy environment for store partners, guests, and animals.
- Enhanced customer satisfaction through personalized service and product recommendations.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
Pet Stylist Apprentice
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
10.2022 - 02.2023
- Perform and or assist Groomers in grooming services, including brushing, nail trimming, ear cleaning, anal gland cleaning, bathing, and drying.
- Interact with pet parents in a friendly and professional manner, providing excellent customer service and addressing their grooming-related inquiries.
- Schedule grooming appointments, manage paperwork, and maintain accurate grooming records.
- Maintain a clean and organized grooming area, including disinfecting & sanitizing grooming tools and equipment, along with daily cleaning of the salon.
- Bathed and brushed up to 5 dogs per day with additional walk in services.
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
04.2022 - 10.2022
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Assist with the unloading, pricing, and stocking of merchandise according to operational guidelines in order to ensure that the store is well stocked and that supply counts are accurate.
- Verify that all pricing and inventory information is accurate, ensure that all merchandise is properly priced, that all SKU information is correct and that all required inventory control paperwork is completed accurately and in a timely manner.
- Complete projects following policies & procedure; cleaning, planogram sets, proper labeling, signage & fixture needs of project, disposal of RTV items as a result of set, appropriate hazardous waste storage and clean up.
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
11.2021 - 04.2022
- Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
- Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
- Assists in stocking and facing merchandise according to established standards.
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
- Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.
Aquatic Care Specialist
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
06.2021 - 11.2021
- This job is composed of a variety of different tasks that are covered by operational guidelines. Individual judgment is occasionally required to complete assigned tasks.
- Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.
- Independently prioritize and accomplish multiple tasks within established timeframes such as caring for aquatic life, maintaining proper water quality, setting up an maintaining displays and merchandise kits for sale and placing aquatic life orders.
- Handled upwards of 15 customers a day while completing maintenance duties simultaneously.
Merchandise Execution Team Member
The Home Depot Inc
Phoenix, AZ, USA
08.2020 - 05.2021
- Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers’ needs and expectations.
- Execute strategies and ensure products are displayed correctly to drive sales.
- Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
- Coordinated with leadership and team to have truck stocking done within a 24 hour period.
Guest Advisor
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
01.2020 - 08.2020
- Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
- Enhanced guest experience by providing personalized recommendations and tailored advice on products and services.
- Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
- Know the team and the areas of expertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired.
- Managed cash register operations, ensuring accurate transactions and balancing drawers daily.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
Phoenix, AZ, USA
01.2018 - 01.2020
- Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
- Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Adheres to and promotes established safety procedures and maintenance of clean, safe, and healthy environment for store partners, guests, and animals.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - English Literature
Arizona State University
Tempe, AZ04.2022
Skills
- Customer Service and Engagement
- Coaching and Staff Training
- Problem Resolution
- Leadership
- Organized and Detail-oriented
- Appointment Scheduling
- Relationship Building
- Flexible work schedule
- Reliability
- Teamwork and Collaboration
- Retail display setup
Timeline
Merchandise Operations Manager
Petco Animal Supplies Stores Inc.
12.2023 - Current
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
07.2023 - 12.2023
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
02.2023 - 07.2023
Pet Stylist Apprentice
Petco Animal Supplies Stores Inc.
10.2022 - 02.2023
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
04.2022 - 10.2022
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
11.2021 - 04.2022
Aquatic Care Specialist
Petco Animal Supplies Stores Inc.
06.2021 - 11.2021
Merchandise Execution Team Member
The Home Depot Inc
08.2020 - 05.2021
Guest Advisor
Petco Animal Supplies Stores Inc.
01.2020 - 08.2020
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
01.2018 - 01.2020
Bachelor of Arts - English Literature
Arizona State University