JOVANY SERRANO
Hialeah,FL
Summary
Customer-focused, visionary-thinking, self-motivated leader with over 10 years of experience in cultivating relationships, executing merchandise strategies and growing profit channels. Detail-oriented, dedicated and dependable team player with a passion to learn new and increase current skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. .
Overview
11
11
years of professional experience
Work History
Merchandise Operations Manager
SAKS FIFTH AVENUE
04.2022 - Current
- Ensures the efficient facilitation of the selling process by overseeing all back of the house and front of the house operational functions, in accordance with established Saks Fifth Avenue productivity and processing standards
- Logistics
- Oversees efficient processing of outbound merchandise, RTVs and transfers, and that back of house areas are organized and maintained to support the selling floor activities
- Ensures that merchandise is received and processed in accordance with continuous flow principles and that new receipts are on the floor on the day of receipt prior to store opening
- Supervises the Merchandising of the selling floor to Corporate Visual presentation standards and trains and coaches Sales Support team members on selling floor visual standards and adherence to corporate visual guidelines
- Educate the merchandise team about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Execute in-season pricing strategies, promotions and markdowns to reach financial targets.
- Arranged consistent shelves, bins, drawers and racks throughout flagship store by following established planograms.
Lead Merchandise Operations Associate
SAKS FIFTH AVENUE
01.2022 - 03.2022
- Supporting daily operations of merchandise including processing, placement, maintenance and fulfillment
- Drives positive outcomes through objectives and measures while monitoring progress and results
- Evaluates progress against key performance drivers and assess organizational opportunities and risks
- Consistently generates and shares original ideas; flexing all communication styles and establishes positive interpersonal relationships.
ZARA, VISUAL MERCHANDISER
09.2019 - 12.2021
- Merchandised and executed floor moves based on business needs, and seasonal trends
- Analyzed daily and weekly reports in order to fulfill merchandising needs
- Partnered with operations team to ensure correct reception of merchandise; including new arrivals, replenishment, and transfers to/from distribution center
- Developed and maintained relationships with key personnel to create floor and marketing plans.
VISUAL MANAGER, ASSISTANT MANAGER, STYLIST, VISUAL MERCHANDISER
FOREVER21
08.2011 - 09.2019
- Directed and provided leadership to store merchandising team
- Set schedules to meet business needs considering factors such as planned promotions, floor sets, expected customer levels, and individual employee strengths
- Communicated merchandising standards and KPI’s via in-store trainings and regular meetings.
Education
HIGH SCHOOL DIPLOMA -
MIAMI SPRINGS SENIOR HIGH
Miami Springs, FL06.2010
Skills
- 10 years Visual Merchandising
- 10 years Customer Service
- Product Knowledge
- Data Analysis
- Logistics / Organizational skills
- Training and Development
- Problem Solving
- Bilingual interpersonal skills
- Verbal and written communication
- Mannequin styling
- Retail Inventory Management
- Staff Coaching and Training
Timeline
Merchandise Operations Manager
SAKS FIFTH AVENUE
04.2022 - Current
Lead Merchandise Operations Associate
SAKS FIFTH AVENUE
01.2022 - 03.2022
ZARA, VISUAL MERCHANDISER
09.2019 - 12.2021
VISUAL MANAGER, ASSISTANT MANAGER, STYLIST, VISUAL MERCHANDISER
FOREVER21
08.2011 - 09.2019
HIGH SCHOOL DIPLOMA -
MIAMI SPRINGS SENIOR HIGH
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