Andrea Michael
Pleasant Hill,CA
Summary
Talented and professional Merchandise Operations Manager with 10+ years’ experience in a fast-paced environment. Very driven and energetic with the ability to easily adapt to many tasks in various industries. In depth knowledge of NetSuite ERP Software, Shopify, and various ecommerce platforms.
Overview
13
13
years of professional experience
Work History
Merchandise Operations Manager
VICI Collection LLC
07.2023 - Current
- Motivates and mentors merchandise team to achieve high performance and job satisfaction.
- Builds positive relationships with vendors for consistent and reliable supply of products.
- Monitors all ecommerce & in-store inventory levels and makes necessary adjustments to maximize sales and profits.
- Monitors and evaluates vendor performance to verify quality of products and delivery times meet company standards.
- Develops systems and procedures to improve operational quality and team efficiency.
- Successfully drove new product lines to increase annual profits by 100%
Senior Production Coordinator
VICI Collection LLC
11.2021 - 07.2023
- Liaised with production manager, suppliers and vendors to support production needs.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Developed and maintained efficient production processes and procedures.
- Managed inventory and supply chain functions for merchandising team
- Ensured all product was shipped according to contract
Sr. Inventory Assistant
VICI Collection, LLC.
04.2019 - 11.2021
- Created databases and spreadsheets to improve inventory management accuracy.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Established protocols to use for inventory control and management, streamlining internal process.
- Completed physical inventory counts each month.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Created databases and spreadsheets to improve inventory management accuracy 100%
Customer Service Manager
JD Fine & Company
02.2016 - 05.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored sales team on performance-oriented sales strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Experience Manager
Wilkes Bashford
01.2011 - 02.2016
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Associate of Arts Degree - Merchandise Marketing
The Fashion Institute of Design & Merchandising (FIDM)
Los Angeles, CA06.2007
Skills
- Production planning
- Inventory Management & Control
- Workflow Management
- Quality Assurance and Control
- Microsoft 365 & Office - Word, Excel, & PowerPoint
- Supply Chain Distribution
- Warehouse Operations
- Vendor Selection
- Inventory Control Procedures
- SOP Enforcement
- Merchandising Logistics
- Overseeing Partnerships
Timeline
Merchandise Operations Manager
VICI Collection LLC
07.2023 - Current
Senior Production Coordinator
VICI Collection LLC
11.2021 - 07.2023
Sr. Inventory Assistant
VICI Collection, LLC.
04.2019 - 11.2021
Customer Service Manager
JD Fine & Company
02.2016 - 05.2019
Customer Experience Manager
Wilkes Bashford
01.2011 - 02.2016
Associate of Arts Degree - Merchandise Marketing
The Fashion Institute of Design & Merchandising (FIDM)
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