Ted Eugene Theodat
Miami
Summary
Dynamic and customer-focused professional with a strong background in luxury retail, client relationship management, and high-touch customer service. Adept at delivering a personalized shopping experience, cultivating VIP clientele, and driving sales through expert styling and product knowledge. Skilled in merchandise quality standards, visual presentation, and trend forecasting, ensuring brand integrity and an elevated customer journey. Fluent in Creole, with exceptional communication and interpersonal skills, fostering lasting relationships with discerning clients. Currently expanding expertise by pursuing certifications in Event Planning and Real Estate, enhancing skills in negotiation, networking, and premium customer service—all essential in catering to affluent clientele. Passionate about luxury fashion, customer satisfaction, and exceeding sales goals in a high-end retail environment.
Overview
6
6
years of professional experience
Work History
Greeter/Merchandise Operations Team
Saks Fifth Avenue
07.2022 - Current
- Deliver an elevated client experience by offering personalized service, anticipating customer needs, and ensuring seamless interactions that reflect the brand’s prestige.
- Assist with luxury e-commerce operations, meticulously fulfilling online orders while maintaining the highest quality control standards.
- Conduct thorough product inspections to uphold brand excellence, ensuring only flawless merchandise reaches discerning clientele.
- Support back-of-house operations, including receiving and handling luxury goods with precision, maintaining stock integrity, and executing seamless inventory management.
- Adapt to the fast-paced nature of high-end retail, ensuring efficiency without compromising on service quality or brand elegance.
Cashier
Sen Investments LLC (1000 Degrees)
05.2021 - 07.2022
- Processed transactions with accuracy and efficiency using a POS system while ensuring seamless customer interactions.
- Maintained precise cash-handling procedures, balancing registers at the start and end of shifts.
- Cultivated in-depth product knowledge to educate customers on promotions, upsell items, and enhance their shopping experience.
- Assisted with stock replenishment and maintained store presentation to align with brand standards.
- Delivered outstanding service in a fast-paced environment, adapting to customer needs with professionalism.
- Lifted up to 25 pounds at once and move heavier loads
Customer Service Teammate
Laz Security
01.2020 - 02.2020
- Provided premium customer support during high-profile events, including the Super Bowl in Miami.
- Investigated and swiftly resolved customer inquiries, ensuring client satisfaction in a dynamic environment.
- Assisted guests with event logistics, delivering concierge-level service to VIP attendees.
- Investigated and resolved customer inquiries and complaints quickly
- Implemented and developed customer service training processes
- Helped directing 50 to 100 guests and attendees to their respected areas
Community Work Volunteer
City Of Aventura
01.2019 - 02.2020
- Hosted monthly meetings with volunteers to discuss upcoming events and initiatives
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers
- Maintained clean, neat and operational facilities to serve all program needs
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance 100% team efficiency
Education
Real Estate License - Real Estate
Gold Coast Real Estate School
Sunny Isles Beach, FL01-2027
Certificate - Event Planning
QC Event School
Bethesda, MD08-2026
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2022
Associate of Arts - Cyber Security
Miami Dade College
Miami, FL04-2026
Skills
- Building Customer Loyalty
- Merchandise Quality Standards
- Point Of Sale Management
- Customer Service Engagement
- Customer Satisfaction Management
- Social Media Management
- Fluent In Two Languages
- Customer Experience Enhancement
- Luxury Fashion & Merchandise Knowledge
- Luxury Retail Sales Performance
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Greeter/Merchandise Operations Team
Saks Fifth Avenue
07.2022 - Current
Cashier
Sen Investments LLC (1000 Degrees)
05.2021 - 07.2022
Customer Service Teammate
Laz Security
01.2020 - 02.2020
Community Work Volunteer
City Of Aventura
01.2019 - 02.2020
High School Diploma -
North Miami Beach High School
Real Estate License - Real Estate
Gold Coast Real Estate School
Certificate - Event Planning
QC Event School
Associate of Arts - Cyber Security
Miami Dade College
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