TED E THEODAT
Miami
Summary
Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction.
Overview
6
6
years of professional experience
Work History
Greeter/Merchandise Operations Team
Saks Fifth Avenue
07.2022 - Current
- Fulfill online orders
- Evaluate product quality to maintain quality standards when fulfilling orders
- Unload merchandise on truck delivery days and backstock
- All around team player
Cashier
Sen Investments LLC (1000 Degrees)
05.2021 - 07.2022
- Used POS system to enter orders, process payments and issue receipts
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Maintained current knowledge of store promotions and highlighted sales to customers
- Lifted up to 25 pounds at once and move heavier loads
Customer Service Teammate
Laz Security
01.2020 - 02.2020
- Worked during Super Bowl in Miami
- Investigated and resolved customer inquiries and complaints quickly
- Implemented and developed customer service training processes
- Helped directing 50 to 100 guests and attendees to their respected areas
Community Work Volunteer
City Of Aventura
01.2019 - 02.2020
- Hosted monthly meetings with volunteers to discuss upcoming events and initiatives
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers
- Maintained clean, neat and operational facilities to serve all program needs
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance 100% team efficiency
Education
Associate of Arts - Cyber Security
Miami Dade College
Miami, FL04-2026
Real Estate License - Real Estate
Gold Coast Real Estate School
Sunny Isles Beach, FL05-2025
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2022
Skills
- Customer Loyalty
- Customer Satisfaction
- Customer interaction
- Customer Inquiries
- Greeting visitors / customers
- Merchandise Standards
- Cash Register Operations
- Customer Experience
- Social Media
- Bilingual
Timeline
Greeter/Merchandise Operations Team
Saks Fifth Avenue
07.2022 - Current
Cashier
Sen Investments LLC (1000 Degrees)
05.2021 - 07.2022
Customer Service Teammate
Laz Security
01.2020 - 02.2020
Community Work Volunteer
City Of Aventura
01.2019 - 02.2020
High School Diploma -
North Miami Beach High School
Associate of Arts - Cyber Security
Miami Dade College
Real Estate License - Real Estate
Gold Coast Real Estate School
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