Naomy Perez Lozano
Norwalk,CT
Summary
A committed and devoted worker who has a proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Grace Farms Foundation. Fluent in Spanish and English, with expertise in food safety and sanitation standards. Excelled in roles requiring flexibility, teamwork, and problem-solving, significantly contributing to operational efficiency and a positive dining experience. Skilled in POS system operation and adept at fostering professional relationships. Ability to work under pressure, organized and always motivated to accomplish my goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Associate
Grace Farms Foundation
08.2023 - 08.2024
- Maintained clean and presentable work space by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks, as well as to maintain food safety standards and reduce illness.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Communicated with customers regarding orders, comments, and complaints.
- Arranged tables and decorations accorded to instructions.
- Replenished drinks and food items at serving stations.
- Provided support to FOH staff during peak hours by preparing beverages or taking orders at counter.
- Successfully completed all assigned tasks within allotted time frame.
- Performed opening and closing procedures for the café including checking equipment and setting up supplies.
- Setting up dining areas for VIP catering events, work them and break them down.
- Ensured compliance with health department regulations for food safety and sanitation.
- Assisted in menu development by suggesting new items based on customer feedback.
- Prepared and served cold drinks and hot drinks mush as espressos, tea lattes, hot chocolates, teas, coffees, refreshers and healthy juices using quality control as well as following the health and safety guidelines.
- Scrubbed and polished counters, tables, chairs, floors, trash cans, coffee and espresso machinery and other equipments on the daily basis
- Clean and Polish glassware, dishes, and catering equipment.
- Trained new hires on company policies and procedures related to café operations.
- Maintained cleanliness of café area, restocked shelves and ensured proper presentation of products.
- Notified kitchen personnel of shortages and special orders.
- Collected and returned dirty dishes to kitchen for washed.
- Coordinated with other departments to ensure customer satisfaction and efficient operations.
- Exhibited knowledge of various ingredients used in cafe and food dishes as well as nutritional information.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Accepted payment from customers and made change as necessary.
- Collaborated with other associates to ensure efficient operations throughout shift.
- Offered suggestions for improving customer service standards and operational efficiency.
- Organized daily specials board according to established guidelines.
- Arranged reservations for VIPs in the dining establishment.
- Managed product displays ensuring accurate pricing information was visible at all times.
- Delivered orders to kitchens and picked up and serve food when it is ready.
- Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins.
- Performed personnel activities such as supervising and training employees.
- Adhered to all safety protocols while operating kitchen equipment such as ovens, stoves, slicers.
- Demonstrated ability to efficiently operate cash register and process payments accurately.
- Met deadlines while maintaining high-quality deliverables.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Supervisor of FOH
Grace Farms Foundation
08.2021 - 08.2023
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Utilized excellent communication skills when interacting with customers and coworkers.
- Supervised portion control and quantities of preparation to minimize waste.
- Monitored inventory levels to ensure adequate supply of food items for cafe operations.
- Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
- Championed efforts in reducing waste by implementing various cost-saving measures, positively impacting bottom-line profitability.
- Conducted regular performance reviews for FOH staff members, offering constructive feedback and promoting professional growth opportunities.
- Assisted in menu development, considering seasonal ingredients and customer preferences to contribute towards an appealing selection of dishes.
- Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory.
- Rotated and replenished food display cases and products.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Cashier
McDonald’s
07.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Multi-tasking and handling fast-paced environment.
- Good at problem-solving orientation
- Assisted customers upon request
- Dishwasher
- Cleaned tableware
- Removed trash
- Swept and/or scrubbed floors
- Cleaned utensils and equipment
- Prepared and served beverages
- Took orders on the register
- Opened the doors and greeted the customers
- Collected money and gave back the correct change.
- Provided customers with and excellent and attentive service.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Barista & Cashier
Grace Farms Foundation
11.2018 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Engaged with customers regularly, explaining questions about the place (the Foundation, its vision, and architecture), and other questions related.
- Communicated orders to the kitchen staff and ensured that all orders were accurate and on time.
- Food expeditor
- Food runner
- Customer service experience
- Dishwasher experience
- Cleaned dinning area and tableware
- Removed trash
- Swept and mopped floors
- Cleaned utensils and equipment
- Preparation of beverages, such as London Fogs, lattes, cappuccinos, tea lattes, refreshers, coffees, teas and healthy juices.
- Took orders with a POS system (Revel System).
- Provided customers with an excellent and attentive service by following the visions of the foundation and its beliefs.
Cashier
McDonald's
08.2018 - 11.2018
- Greeted customers entering store and responded promptly to customers needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Opened the doors and greeted customers.
- Dishwasher
- Cleaned tableware
- Removed trash
- Swept and mopped floors.
- Cleaned utensils and equipment.
- Prepared and served beverages, such as lattes and macchiatos following the health and safety guidelines.
- Placed orders on the register.
- Collected money and give back the correct change.
- Provided customers with an excellent and attentive service.
Education
Nursing
CT State Community College Norwalk
Norwalk, CT06.2026
High School Diploma -
Norwalk High School
Norwalk, CT06.2017
Skills
- Ability to learn and adapt quickly
- Speak Spanish and English
- Food Safety Knowledge
- Sanitation Standards
- Have a Professional Attitude
- Flexibility
- Organization and Responsibility
- POS System Operation (Revel System)
- Hiring Procedures/Standards
- Basic Computer Skills (Word, Excel, etc)
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Interpersonal Skills
Certification
- CNA - Certified Nursing Assistant
Timeline
Cafe Associate
Grace Farms Foundation
08.2023 - 08.2024
Supervisor of FOH
Grace Farms Foundation
08.2021 - 08.2023
Cashier
McDonald’s
07.2020 - 08.2021
Barista & Cashier
Grace Farms Foundation
11.2018 - 06.2020
Cashier
McDonald's
08.2018 - 11.2018
Nursing
CT State Community College Norwalk
High School Diploma -
Norwalk High School
- CNA - Certified Nursing Assistant
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