Paul Nguyen
Summary
Dynamic leader and communicator with a proven track record at Southern Grace Farms, enhancing customer satisfaction and fostering strong client relationships. Skilled in problem-solving and teamwork, adept at implementing safety policies and coordinating seamless events. Long history of playing football, leading to build the utmost perseverance, grit, leadership, and the ability to work as a team. Excelled in fast-paced environments, ensuring optimal productivity and a positive atmosphere at Omtea.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wedding Venue Manager/Facilitator
Southern Grace Farms
05.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Supervised events from start to finish using effective crowd control methods.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Barista
OmTea
04.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Associate of Science - Business Administration
Louisburg College
Louisburg, NC08-2025
Skills
- Writing and verbal communication
- Relationship building
- Leadership qualities
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Store opening and closing
Certification
- National Academy of Sports Medicine (NASM)
- Forklift Certification
- CPR/AED Certification
Languages
Vietnamese
Limited Working
Interests
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Helping others improve their quality of life
- Being in social environments
Timeline
Wedding Venue Manager/Facilitator
Southern Grace Farms
05.2023 - Current
Barista
OmTea
04.2022 - 02.2023
Associate of Science - Business Administration
Louisburg College
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