Napat Chaiphanichapun
Los Angeles,CA
Summary
College Leap National Business Plan Competition 08/2020 to 12/2020
Co. Founder and Chief Operating Officer of PetMe
- Designed and proposed a business model, plan, and strategies that would maximize profit reasonably and ethically.
- Conducted surveys among local communities in San Jose to identify a potential target market and market segmentation.
- Set comprehensive goals for performance and growth of the business plan, analyzed and interpreted data to evaluate efficiency and effectiveness.
- Awards: Final-Round 2nd Place and Best Elevator Pitch
Overview
3
3
years of professional experience
Work History
Marketing and Advertising Intern
Adsrus LLC
04.2022 - 08.2022
- Spearheaded advertising campaign reaching 60,000 users in five months across three social media platforms
- Conducted daily information intake of internet search trends in collaboration with the market research team to analyze competitors and target audience
- Compiled consumer stimulant materials and designed advertisement posters for publication, as well as reviewed performance of past publications.
- Identified appropriate marketing channels and target customers for campaigns.
Hotel Operation and Marketing Assistant Manager
Maladee Rendezvous Hotel
05.2021 - 09.2021
- Assisted in everyday operations, led new employee orientation, and oversaw event setup and logistics for conferences and weddings
- Constructed maximizing revenue marketing strategies that suits brand standards and built brand awareness for the hotel on a national scale
- Monitored customer reviews on websites and social media, identified areas of strengths and weaknesses, and drafted quarterly performance reviews.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Concierge and Guest Services Agent
The Grand Napat
06.2019 - 09.2020
- Planned and advised client travel itineraries in partnership with local tourism agencies, tailored to specific guest inclinations and interests
- Registered guests check in and out of the hotel by confirming reservation information including selection of rooms, room rate, coding electronic keys, and promoting travel and transportation programs
- Received international guests at the hotel front desk and restaurant with foreign language assistance
- Handled payment processing, addressed daily and special guest inquiries, and oversaw housekeeping teams.
Education
Bachelor of Arts - International Business
University of California - San Diego
La Jolla, CA06.2023
Skills
- Skills:
- Microsoft Office Suite
- Market Research
- Project Management
- Event Organizing
- Google Suite
Timeline
Marketing and Advertising Intern
Adsrus LLC
04.2022 - 08.2022
Hotel Operation and Marketing Assistant Manager
Maladee Rendezvous Hotel
05.2021 - 09.2021
Concierge and Guest Services Agent
The Grand Napat
06.2019 - 09.2020
Bachelor of Arts - International Business
University of California - San Diego
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