Naphaun Baylor
Sicklerville,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to become a part of the team. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Receptionist, Accounts Receivable
CarShop
2024.02 - Current
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Collaborated with team members to ensure the smooth operation of daily tasks, fostering a positive work environment.
Sales Consultant
CarShop
2023.07 - 2025.02
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Driver
Uber
2016.04 - Current
- Provide transportation to a wide variety of customers from Delaware Valley up to the NY area in safe and timely manner
- In a well maintained clean vehicle
- I have over 2,700 trips completed and a 5-star rating.
Sr. Document Coordinator
Freedom Mortgage
2019.08 - 2021.12
- Identify seasoning requirements to order case #
- Orders FHA and VA case # via government website
- Validate case # via government website, Reviewing file for accuracy for placing into processing Order fraud guard and flood certification for loans, analytical skills to resolve case # issues within 24 hour time frame
Chauffuer/Transportation specialist
Addison Lee Global Transportation Services
2018.04 - 2019.01
- Transport executives,well-known members of society and personal property in a safe and prompt manner
- Planned logistical operations and ensured safe transportation routes
- Assisted with luggage handling; alleviate client stress
Resolution Agent
MRS BPO, LLC
2017.02 - 2017.08
- Handling inbound and outbound calls from customers to collect on past due accounts while meeting monthly performance requirements and call quality standards
Call Center Agent/Collection Specialist
Northland Group Inc
2015.11 - 2017.02
- Inbound/outbound collection calls for Chase Student Loans, schedule and process payments, make follow-up calls to prevent account charge offs
- Data entry for new collection accounts and provide quality customer service to every customer.
Education
NHA: Certified Billing & Coding Specialist (CBCS) NHA :Certified Medical Administrative Assistant (CMAA) - undefined
ASI Career Institute
Turnersville, NJDiploma - Automotive Technology
Universal Technical Institute (UTI)
Exton, Pennsylvaniaundefined
Winslow Township High School
Atco, NJSkills
- Customer Engagement
- Identifying and reporting Network security threats
- Identity Theft Protection
- Data Entry
- Experienced Inbound and Outbound Sales Specialist
- Telesales
- Collections Service Specialist
- Driving and Transportation
- GPS and Route Planning
- Safe Driving Techniques
- Customer Service
- Documentation Skills
- De-Escalating
- Product and Service Knowledge
- Lead Generation
- Referral Generation
- Sales Consultation
Timeline
Receptionist, Accounts Receivable
CarShop
2024.02 - Current
Sales Consultant
CarShop
2023.07 - 2025.02
Sr. Document Coordinator
Freedom Mortgage
2019.08 - 2021.12
Chauffuer/Transportation specialist
Addison Lee Global Transportation Services
2018.04 - 2019.01
Resolution Agent
MRS BPO, LLC
2017.02 - 2017.08
Driver
Uber
2016.04 - Current
Call Center Agent/Collection Specialist
Northland Group Inc
2015.11 - 2017.02
NHA: Certified Billing & Coding Specialist (CBCS) NHA :Certified Medical Administrative Assistant (CMAA) - undefined
ASI Career Institute
Diploma - Automotive Technology
Universal Technical Institute (UTI)
undefined
Winslow Township High School