Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

NAPOLEON RIVERA

Martinez

Summary

Detail-oriented technology professional prepared to excel in system maintenance and troubleshooting. Background includes ensuring system reliability and efficiency through effective problem resolution and technical expertise. Known for strong team collaboration and adaptability to changing project needs, consistently leveraging skills in diagnostics and system optimization to deliver results.

Overview

34
34
years of professional experience
1
1
Certification

Work History

SYSTEMS TECHNICIAN (I&R)

Pacific Bell/AT&T
09.2019 - Current
  • Install, troubleshoot and repair circuits both, fiber and copper for voice and data applications, including T-carrier systems and fiber special services
  • Conduct inspections and preventive maintenance at customer premises and company facilities
  • Interpret circuit diagrams and service orders, maintaining detailed records of all installations and repairs
  • Work and coordinate with internal AT&T groups (Line assigners, testers, Central Office techs, Hi-Cap Analyzers, Engineers), interface with customers, vendors and other communication companies
  • Plan and install inside fiber/copper wiring and cable runs
  • respond in a timely matter to CLEC and local, state, federal government outages

Splicing Technician - Construction

Pacific Bell/AT&T
01.2014 - 09.2019
  • Spliced and repaired copper and fiber-optic cables, including underground and aerial installations
  • Reviewed and analyzed complex schematics to ensure proper connections and system functionality
  • Collaborated with contractors during excavation to protect and install cable infrastructure
  • Climbed poles and worked in confined spaces to safely complete installations and repairs
  • Trained new technicians on splicing procedures, enhancing team knowledge and skills base.

Services Technician (I&R)

Pacific Bell/AT&T
01.2007 - 09.2019
  • Install, troubleshoot, rearrange, repair telephone services
  • Climbed poles and worked in confined spaces to safely complete installations and repairs
  • Extensive customer contact, ranging from pleasant to very challenging customers
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Systems Technician (Data Comm)

Pacific Bell/AT&T
08.1999 - 09.2019
  • Install, configure, and repair residential and business DSL accounts, ensuring optimal performance
  • Collaborate with line assigners, testers, and technical support groups to resolve complex issues
  • Perform diagnostics on wiring and equipment, responding to customer trouble calls and resolving service issues
  • Installed inside wiring, CPE components, and wire LAN systems for business and residential clients
  • Configured IP addresses and network settings, troubleshooting connectivity issues for optimal performance
  • Responded to trouble calls, testing inside wiring and computer connections to resolve issues promptly

Facilities Technician

Johnson Control Inc.
08.1997 - 03.1999
  • Maintained critical infrastructure across a 21-building campus for Sun Microsystems
  • Diagnosed and repaired mechanical and electrical systems
  • Conducted inspections to identify potential issues and implemented preventive measures
  • Worked quickly on emergency requests in order to minimize disruptions to operations.

Range Inspector

Johnson Controls Inc.
05.1995 - 08.1997
  • Ensured strict adherence to safety standards based on Army Standard Operating Procedures (SOP)
  • Supervised and directed a safe and efficient range by enforcing all firearms and range safety rules
  • Inspected facilities to enforce compliance with Army safety rules and regulations
  • At end of monthly training, coordinated training area clean up involving 100+ military personnel

Sergeant/Armor Crewman

United States Army
08.1991 - 02.1995
  • Led a crew in the operation and maintenance of M1A1 main battle tank
  • Managed and trained junior personnel, fostering team cohesion and technical proficiency
  • Coordinated logistics and maintenance schedules to achieve operational objectives
  • Supported infantry units during combined arms operations, effectively engaging enemy targets with precision fire from armored platforms.

Education

Associate of Applied Science - Computer Technology

Heald College, School of Business And Technology
San Francisco, CA
07.1999

Skills

  • Technical Schematic Analysis

  • Diagram Analysis Expertise

  • Skilled in Time-Sensitive Project Management

  • Project management

  • Hardware diagnostics

  • Vendor coordination

  • System upgrades

  • Hardware installation

  • Teamwork and collaboration

  • Problem-solving abilities

  • Attention to detail

  • Troubleshooting skills

  • Critical thinking

  • Customer relations

  • Relationship building

  • Safety procedures

Certification

  • Valid California Driver's License with a clean driving record
  • Completed technical training in electronic systems, fiber optics, and telecommunications
  • Certified in pole climbing and ladder safety

Accomplishments

  • Conducted field inspections and ensured compliance with technical specifications and safety standards
  • Maintained comprehensive records of investigations, repairs, and installations to support regulatory compliance
  • Identified hazards and initiated corrective actions to address safety concerns effectively
  • Built strong relationships with customers, contractors, and public officials to resolve complaints and enforce standards.

Languages

Spanish
Native or Bilingual

Timeline

SYSTEMS TECHNICIAN (I&R)

Pacific Bell/AT&T
09.2019 - Current

Splicing Technician - Construction

Pacific Bell/AT&T
01.2014 - 09.2019

Services Technician (I&R)

Pacific Bell/AT&T
01.2007 - 09.2019

Systems Technician (Data Comm)

Pacific Bell/AT&T
08.1999 - 09.2019

Facilities Technician

Johnson Control Inc.
08.1997 - 03.1999

Range Inspector

Johnson Controls Inc.
05.1995 - 08.1997

Sergeant/Armor Crewman

United States Army
08.1991 - 02.1995

Associate of Applied Science - Computer Technology

Heald College, School of Business And Technology

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