Hi, I’m
Naporsha Gilliam
Jacksonville,AR
Summary
Dedicated job seeker with a track record of using organized, consistent procedures to suit company needs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
years of professional experience
Work History
Arvest Bank OperationsCabot , AR
Financial Services Representative
10.2022 - Current
Job overview
- NMLS 2427625
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Cross-sold bank products and services based on customer needs to boost sales.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
InfoCisionNorth Little Rock, AR
Call Center Sales Representative
04.2021 - 08.2022
Job overview
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Followed up on sales leads through outbound calling.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Amazon/ABM Southaven, MS
Warehouse Associate Team Lead
03.2020 - 02.2021
Job overview
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Generated warehouse shipping documents, packing lists and invoices.
- Trained staff on material handling processes to reduce shipping times.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Pilot Travel CentersMemphis, TN
Shift Leader
09.2018 - 01.2020
Job overview
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Arbys ResturantNorth Little Rock, AR
Cashier
05.2014 - 08.2018
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
LeMoyne-Owen CollegeMemphis, TN
Bachelor of Arts from Sociology
05.2021
Skills
- Client Relationship Building
- Analytical Thinking
- Financial Analysis and Planning
- Persuasive Communication Style
- Money Handling
- Teller Background
- Project Management
- Loss Prevention
- Customer Service-Oriented
- Products and Services Knowledge
- Relationship Building
- Verbal and Written Communication
- Financial Institution Regulations
- Customer Service
- Communication
- New Account Setup
- Upselling Products and Services
- Leadership
- Problem-solving
- Creativity
- Teamwork
- Team Development Skills
Timeline
Financial Services Representative
Arvest Bank Operations
10.2022 - Current
Call Center Sales Representative
InfoCision
04.2021 - 08.2022
Warehouse Associate Team Lead
Amazon/ABM
03.2020 - 02.2021
Shift Leader
Pilot Travel Centers
09.2018 - 01.2020
Cashier
Arbys Resturant
05.2014 - 08.2018
LeMoyne-Owen College
Bachelor of Arts from Sociology
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