Napualani Lealaimatafao
Honolulu,HI
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Hawaiian Airlines
03.2025 - Current
• Always give a warm aloha welcome to everyone who enters the airport
• Help guest with their check-ins & baggage
• Ticketing
• Solve ticketing issues
Ramp Agent
Hawaiian Airlines
07.2021 - 02.2025
- Loading and unloading baggage from aircraft's
- Operating ground service equipment, belt loaders & tugs
- Wing walking aircraft's in and out of service area
Supervisor
T&C Surf
05.2018 - 01.2025
- Customer service
- Helped customers with product inquiries, provided recommendations and promoted store promotions and events
- Lead the staff, by encouraging and supporting them
Education
Kaimuki High School
Honolulu, HI05.2004
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Guest services
- Complaint handling
- Team player mentality
- Hospitality services
- Ticket sales
- Payment collection
- Guest complaint resolution
Timeline
Guest Service Agent
Hawaiian Airlines
03.2025 - Current
Ramp Agent
Hawaiian Airlines
07.2021 - 02.2025
Supervisor
T&C Surf
05.2018 - 01.2025
Kaimuki High School