NAQAA HASHEM
Westland,MI
Summary
Experienced individual with strong multitasking and prioritizing skills. Coming with a deadline orientation, good time management and communication skills. Proficient skills in Microsoft Office applications and ability to effectively prioritize tasks. Highly organized individual with problem-solving skills, seeking to utilize 5 years of experience in electronic record keeping, bills generation and invoice processing to provide support in the accounting department.
Affectionate Babysitter with hands-on experience monitoring well-being and safety of children. Energetic in conducting fun, age-appropriate activities and modeling appropriate social behaviors. Alert and organized individual dedicated to maintaining child-friendly environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Dispatcher/Accountant
Family Logistics Inc
Taylor
04.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Generated daily, weekly and monthly reports for billing department.
- Handled account payments and provided information regarding outstanding balances.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Evaluated source documents to locate needed information.
- Searched, extracted and interpreted information to determine correct input procedure.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Ordered supplies or equipment to issue to personnel.
Babysitter
Babysitting Service
Dearborn, Michigan
03.2021 - Current
- Completing light housekeeping tasks such as tidying up toys and books.
- Administering medication when needed according to parent instructions.
- Engaging in age-appropriate activities like reading stories or playing games.
Phlebotomist
American Red Cross Blood Services
Novi
08.2022 - 04.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Billing
Lighting Express Logistics
Dearborn, MI
01.2020 - 12.2022
- Generating invoices
- Delivering them via various means
- Collecting incoming payments via a wide range of payment options
- Properly logging payment and balancing the book
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
- Completed and processed purchase orders and customer invoices each quarter.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
Customer service
United Insurance Agency
Farmington Hills, MI
01.2018 - 01.2019
- Resolve customer complaints via phone
- Email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Phlebotomist - Phlebotomist
Phlebotomy Career Training
Dearborn, MI03.2023
Henry ford college
2018
Skills
- Negotiation and persuasion
- Communication
- Problem solving
- Computer school and data entry
- Organization and files/archive maintaining
- Professionalism and strong work ethic
- ACHIEVEMENTS
- Scholarship from Baker College
- Leadership promotion
- Community recognition
- Border member of the “Iraqi American Community in Michigan”
- Skills Summary
- Computer Courses-
- Word, Excel, PowerPoint, Access
- Delivery Procedure
- Updating Logs
- Routing Orders
- Database Maintenance
- Customer Relationship Management
- Training New Hires
- Service Planning
- Prioritizing Calls
- Microsoft Office
- Verifying Coverage
- Paperwork Submission
- Roadside Assistance
- Maintaining Call Metrics
- Fleet Dispatching
- Speech Clarity
- Coordinating Urgent Deliveries
- Delegating Work
- Database Updates
- Physical Conditioning
- Business Correspondence
- Customer File Maintenance
- Record keeping Requirement
- Creative Solutions
- Maintain Records
- Problem Assessment
- Service Requests
- Message and Work Order Transfer
- Adjusting routes
- Behavior monitoring
- Light Housekeeping
- Child Supervision
- Activity Planning
- Age-Appropriate Activities
- Giving medicines as appropriate
- Emergency Response
- Keeping children safe
Certification
- PT - Phlebotomy Technician
- CMA - Certified Medical Assistant
- CET - EKG Technician
- CMT - Certified Medication Technician
Timeline
Lead Dispatcher/Accountant
Family Logistics Inc
04.2023 - Current
Phlebotomist
American Red Cross Blood Services
08.2022 - 04.2023
Babysitter
Babysitting Service
03.2021 - Current
Billing
Lighting Express Logistics
01.2020 - 12.2022
Customer service
United Insurance Agency
01.2018 - 01.2019
Phlebotomist - Phlebotomist
Phlebotomy Career Training
Henry ford college