Naquan Turner
Jersey City,NJ
Summary
Well-qualified Dispatch Supervisor with proven success in improving operations and solving problems. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
Empire Auto Parts
04.2018 - Current
- Supervised team of 51 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Lead Dispatcher
Mysedan
12.2014 - 05.2016
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Dispatcher
Mango
06.2014 - 12.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY2016
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY2012
Skills
- Transportation Coordination
- Employee Training
- Tracking of man hours
- Attendance documentation
Timeline
Dispatch Supervisor
Empire Auto Parts
04.2018 - Current
Lead Dispatcher
Mysedan
12.2014 - 05.2016
Dispatcher
Mango
06.2014 - 12.2014
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Zachary CianciulliZachary Cianciulli
Warehouse Supervisor at Empire Auto PartsWarehouse Supervisor at Empire Auto Parts
Gabriel HernandezGabriel Hernandez
Account Manager at Empire Auto PartsAccount Manager at Empire Auto Parts
Gloria ShumGloria Shum
Chief Financial Officer at Empire Auto Parts, LLCChief Financial Officer at Empire Auto Parts, LLC
Enidel Rosas CardosoEnidel Rosas Cardoso
Customer Service Representative at Empire Auto PartsCustomer Service Representative at Empire Auto Parts
Jennifer HernandezJennifer Hernandez
Teaching Artist at Willie Mae Rock Camp For GirlsTeaching Artist at Willie Mae Rock Camp For Girls