Hi, I’m
NaQuanda Shamel
Glen Burnie,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
years of professional experience
Work History
The Vitamin ShoppeHanover, MD
Assistant Store Manager
04.2021 - 01.2024
Job overview
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Victoria's Secret & PINKGlen Burnie, MD
Merchandising Supervisor
11.2010 - 02.2021
Job overview
- Streamlined inventory management processes for improved product availability and reduced stockouts.
- Led the implementation of visual merchandising concepts, resulting in increased customer engagement and sales growth.
- Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
- Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
- Implemented data-driven decision-making processes to identify trends and opportunities for improvement in merchandise assortment.
- Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
- Spearheaded cross-functional initiatives aimed at improving overall store performance, including staff training programs and operational efficiency enhancements.
South Carolina/Maryland National GuardColumbia, SC
Intelligence Analyst
06.2006 - 06.2013
Job overview
- Enhanced intelligence analysis by streamlining data collection and processing methodologies.
- Identified potential threats by conducting thorough research on global events and trends.
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Improved collaboration with interagency partners by establishing clear communication channels and protocols.
- Conducted comprehensive risk assessments to support proactive security measures and contingency planning.
- Provided critical input during strategic planning processes, utilizing in-depth knowledge of geopolitical dynamics.
- Maximized information sharing among analysts through the implementation of a centralized database system.
- Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
Kelly ServicesColumbia, SC
Prescription Benefit Specialist
10.2004 - 02.2006
Job overview
- Contributed to increased revenue by identifying potential clients for the company''s prescription benefit management services.
- Reduced average call response time by effectively triaging customer concerns and promptly resolving issues.
- Improved client retention rates by providing personalized assistance in selecting appropriate prescription coverage plans.
- Safeguarded sensitive information through strict adherence to privacy policies and best practices for data security.
- Played an active role in promoting health and wellness initiatives within the community, educating patients on prescription benefits and available resources.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Call Tech CommunicationsColumbia, SC
Customer Service Representative
01.2004 - 09.2004
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High-Tech Institute - AtlantaMarietta, GA
Associate of Applied Science from Information Technology
Skills
- Escalation Management
- Account Updating
- Service Recommendations
- Technical Troubleshooting
- Appointment Scheduling
- Complaint Resolution
- Records Management
- Operations Oversight
- Product Knowledge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
The Vitamin Shoppe
04.2021 - 01.2024
Merchandising Supervisor
Victoria's Secret & PINK
11.2010 - 02.2021
Intelligence Analyst
South Carolina/Maryland National Guard
06.2006 - 06.2013
Prescription Benefit Specialist
Kelly Services
10.2004 - 02.2006
Customer Service Representative
Call Tech Communications
01.2004 - 09.2004
High-Tech Institute - Atlanta
Associate of Applied Science from Information Technology