Naquitta Reels
Leander,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC
Austin, TX
06.2022 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing the customer needs and resolving concerns
- Update account information to maintain customer records
- Conduct extensive research to provided answers for customers to resolve their issues
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Data Entry Specialist
Diversified Sourcing Solutions
Austin, TX
03.2022 - 05.2022
- Evaluated source documents to locate needed information
- Correct data entry error to prevent duplication or data degradation
- Coded and processed applications into required electronic formats.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Crew Trainer
Biscuitville
Durham, NC
10.2013 - 02.2022
- Aided in the onboarding process of new hires ensuring paperwork was filled out completely and accurately
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
High School Diploma -
Northern High School
Durham, NC1999
Skills
- Team leadership
- Multitask
- Efficient
- Adaptable
- Detail oriented
- Critical thinking
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Call Documentation
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data Verification
Baking
Enjoy baking because I enjoy being precise in my measurements and love it when the ingredients come together to create a masterpiece.
Reading
Enjoy reading in my spare time as it helps me to expand my personal growth journey and it relaxes me.
Additional Information
Have experience in doing administrative work such as filing and organizing paperwork in my family's business.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
TTEC
06.2022 - Current
Data Entry Specialist
Diversified Sourcing Solutions
03.2022 - 05.2022
Crew Trainer
Biscuitville
10.2013 - 02.2022
High School Diploma -
Northern High School
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