Narciso Serna
2770 Summer St
Summary
Energetic individual offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 9+ years of sales experience.
Overview
14
14
years of professional experience
Work History
Senior Car Sales Specialist
Vroom
01.2023 - 01.2024
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Collaborated with internal departments to align marketing campaigns.
- Developed and implemented systems to track customer feedback and satisfaction.
Realtor
Coldwell Banker
01.2020 - 01.2023
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
Realtor
The Collective Realty Group LLC.
01.2019 - 01.2020
- Acquired new clients by following up regularly regarding individual real estate desires and current listings.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Promoted properties to target audiences to enhance revenue generation.
- Compared recently sold area properties to determine competitive market prices.
Sales Representative
Conns Homeplus
04.2012 - 08.2021
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Developed and implemented sales strategies to increase revenue.
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue for our store.
- Completed customer searches to generate new leads.
- Trained and mentored new sales representatives.
- Identified client needs, built relationships and overcame objections to drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
Bestbuy
08.2009 - 02.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Business Administration - Business Management
University of Houston
Houston, TX05.2010
High School Diploma -
Stephen F Austin High School
Houston, TXSkills
- Negotiation
- Sales process
- Relationship building
- Lead prospecting
- Cross-selling products and services
Timeline
Senior Car Sales Specialist
Vroom
01.2023 - 01.2024
Realtor
Coldwell Banker
01.2020 - 01.2023
Realtor
The Collective Realty Group LLC.
01.2019 - 01.2020
Sales Representative
Conns Homeplus
04.2012 - 08.2021
Sales Associate
Bestbuy
08.2009 - 02.2011
Associate of Business Administration - Business Management
University of Houston
High School Diploma -
Stephen F Austin High School
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