Nard M. Grazzal
Hollywood
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Bartender/Host
Advance Hospitality Services
Fort Lauderdale
05.2020 - Current
- Having bar ready for service prior to shift change
- Mixing drinks consistently to house pouring policies and recipes, glassware and garnish specifications
- Receiving drink orders from guests and/or service personnel
- Greeting guest as they arrive, conversing with them as time affords, bidding them farewell as they depart.
Tech 3, SERVICE ASSURANCE
comcast business
04.2019 - 05.2025
- Provides technical support for all business products and services
- Troubleshoot network issues using multiple diagnostic tools.
- Assess the Customer's needs and translation into solutions
- Resolve any technical issue and or inquires.
- Provides technical support for all business products and services
Tier 1 tech support
comcast business
05.2016 - 04.2019
- Diagnose, troubleshoot, & repair systems, equipment, emails
- Identify & collaborate with other departments
- Escalate, credit, & schedule account maintenance
- Provide a excellent Customer Services experience
- Provides technical support for all business products and services
SERVICE TECHNICIAN
MILL-TEL INC
07.2014 - 04.2016
- Install Residential services, Cable TV, Internet, & Phone Services.
- Maintained and keep company card and Truck.
- Provide excellent Customer Services by Educating Customers.
SERVICE TECHNICIAN
CYPRESS COMMUNICATION OF S FL. INC
01.2013 - 06.2014
- Install Residential services, Cable TV, Internet, & Phone Services.
- Maintained and keep company card and Truck.
- Service Feeder Line & Drop lines.
Education
Certification - Information Technology And Computer Security
University of Maryland Global Campus
MD10-2026
Bachelor of Science - Business Administration
University of Maryland
Adelphi, MD05-2026
Associates of Science -
Broward College
Coconut Creek, FL06-2017
High School Diploma -
Blanche Ely High
Pompano Beach, FL05-2005
Skills
- Certified Mixologist
- Disc Jockey (DJ)
- Customer Services Skills
- Windows & Mac
- Data Entry
- Microsoft Office
- Cable Lines & Poles
- Mechanical / Technical
- Excellent Soft Skills
- Team Leadership
- Customer relations
- Data analysis
- Project management
- Team collaboration
- Good Telephone Etiquette
- Friendly, positive attitude
- Attention to detail
- Troubleshooting
- Conflict resolution
- Problem resolution
- Calm under pressure
- Customer service
- Technical support
- Problem solving
- Network troubleshooting
- Communication skills
- Time management
- Data management
- Collaboration
- Multitasking Abilities
Accomplishments
- Go To team member
- Trusted with special projects
- Customer call-backs and follow ups
- Team Recognitions
Timeline
Bartender/Host
Advance Hospitality Services
05.2020 - Current
Tech 3, SERVICE ASSURANCE
comcast business
04.2019 - 05.2025
Tier 1 tech support
comcast business
05.2016 - 04.2019
SERVICE TECHNICIAN
MILL-TEL INC
07.2014 - 04.2016
SERVICE TECHNICIAN
CYPRESS COMMUNICATION OF S FL. INC
01.2013 - 06.2014
Certification - Information Technology And Computer Security
University of Maryland Global Campus
Bachelor of Science - Business Administration
University of Maryland
Associates of Science -
Broward College
High School Diploma -
Blanche Ely High