Malcolm Collins
Cafe and Casino 191
Magnolia,TX
10
years of professional experience
Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.
Work History
Lead Bartender, and Assistant Manager of Casino
1 Year 10 Months- Trained and mentored junior bartenders, fostering team collaboration and skill development.
- Developed seasonal cocktail menus, enhancing guest experience and driving beverage sales.
- Supervised daily bar operations, ensuring high service standards and customer satisfaction.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed inventory control systems to optimize stock levels and reduce waste.
Server, Trainer, and Bartender
10 Months- Served a very high volume of patrons at both restaurants, from behind the bar and via table service.
- Assisted customers with wine and food pairings while navigating menus across two locations, enhancing dining experience.
- Demonstrated flexibility in high-pressure situations and quickly learned new menus to maintain service standards.
- Worked 60+ hours a week at two different properties within the company.
- Adapted to late nights and early mornings, ensuring consistent service delivery.
- Accustomed to working seasonal positions, adapting to varying demands of the hospitality industry.
Bartender, Trainer, Server, Shift Lead
4 Years- Served bar food and alcoholic beverages including wine, craft beer, and custom cocktails to 100-200+ patrons per night.
- Studied and memorized over 75 popular cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients
- Handled cash and credit transactions totaling over $10,000 per month
- Trained new hires on menu items, computer systems, company standards, and customer service skills
- Conducted regular assessments of bartending skills to ensure compliance with service standards.
Server, Bartender, Server Trainer
2 Years 8 Months- Provided exceptional customer service in a fast-paced dining environment.
- Accurately processed orders and managed transactions efficiently.
- Assisted in training new team members on operational procedures.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer concerns promptly, enhancing overall dining experience.
Education
High School Diploma
Skills
Certified mixologist
Inventory management
Bar Operations
Operating POS
Cocktail Innovation
Stocking/Operations
Timeline
Lead Bartender, and Assistant Manager of Casino
Cafe and Casino 191
06.2024 - 04.2026Read More
Server, Trainer, and Bartender
Block 3/Tips Up
05.2023 - 03.2024Read More
Bartender, Trainer, Server, Shift Lead
Pappasito's Cantina
01.2019 - 01.2023Read More
Server, Bartender, Server Trainer
Texas Roadhouse
05.2016 - 01.2019Read More
Magnolia High School
High School Diploma
Read More