Devin Bylsma
San Antonio,TX
Summary
Motivated and results driven professional, with a proven track record of success. Proficient in managing operations, building teams, and empowering employees with skills necessary to handle the demand of business needs. Provides progressive experience within the hospitality realm, combined with sound judgement and problem-solving abilities. Bringing a solid understanding of industry trends, excellent communicator, with a talent for spotting areas in need of improvement and implementing changes necessary with a strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hyatt Place Airport/Quarry Market
11.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Frequently interacted with customers to build connections and nurture relationships.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, reviews, schedules, and contract negotiations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Bartender
Ida Claire
02.2021 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Assistant General Manager
Dominoes
09.2018 - 03.2020
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Head Sommelier
Fredericksburg Wine Tours
04.2016 - 06.2018
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Assisted in budget management by monitoring expenditures related to wine purchasing while maintaining quality standards.
- Oversaw successful service and operations to handle as many as 300+ guests per day.
- Coordinated special events such as winemaker dinners or themed tastings, driving guest engagement beyond regular services.
- Optimized storage conditions for optimal preservation of diverse types of wines in the cellar collection.
Education
Associate of Arts - Business Management
Central Texas College
05.2018
High School Diploma -
Fredericksburg High School
Fredericksburg Texas2016
Skills
- Operations Management
- Proficient in Opera, Colleague, Citrix
- Accounting
- Proficient in Excel, Word, Power Point
- Human Relations & Payroll
- Food Manager Certified
- Proficient in HIA (Hotel Investor Apps)
- Certified Mixologist
- Menu Development
Certification
- Presidian Flight School, Presidian Hospitality - 2022
- Licensed Food Manager - 2022-Current
- Licensed Sommelier - 2018-Current
- Licensed Personal Trainer NASM - 2021
- Certified with E-Verify
Additional Information
References:
Derrick Garcia - General Manager Hyatt Place San Antonio Airport T:806-283-6196
Gabe Nall - District Manager Dominoes San Antonio Texas T:210-300-4535
Blake Umphress - Assistant General Manager Ida Claire's T:469-426-7183
Sandra Gonzales - Regional Director of Ops Presidian Hospitality T:210-237-2556
Timeline
Assistant General Manager
Hyatt Place Airport/Quarry Market
11.2022 - Current
Lead Bartender
Ida Claire
02.2021 - 11.2022
Assistant General Manager
Dominoes
09.2018 - 03.2020
Head Sommelier
Fredericksburg Wine Tours
04.2016 - 06.2018
Associate of Arts - Business Management
Central Texas College
High School Diploma -
Fredericksburg High School
- Presidian Flight School, Presidian Hospitality - 2022
- Licensed Food Manager - 2022-Current
- Licensed Sommelier - 2018-Current
- Licensed Personal Trainer NASM - 2021
- Certified with E-Verify
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