NAREERAT KAMHAENG
TX
Summary
I am an enthusiastic and hardworking individual with a bachelor's degree in airline business management alongside extensive experience in the healthcare operations and customer service industry. I am looking for an opportunity that offers new challenges and allows me to continue developing my strong customer service skills, operational skills and knowledge of the aviation industry.
Overview
9
9
years of professional experience
Work History
SENIOR OPERATIONS SPECIALIST
INTERNATIONAL SOS
02.2023 - 02.2025
- Coordinate with the medical and security team to deliver high-quality healthcare, security, and logistical services to members
- Manage a high volume of calls and emails from members travelling domestically and internationally, addressing their healthcare, travel, and security needs
- Facilitate the arrangement of medical appointments for patients
- Arrange medical evacuations, repatriations, repatriation of mortal remains via commercial airline and air ambulance
- Liaise with insurance companies to ensure the timely payment of medical expenses
- Provide tailored medical and logistical assistance to luxury yacht and private jet clients.
DATA ANNOTATOR
APPEN
11.2021 - 06.2022
- Analysis and categorization of data from company platforms
- Annotation of audio/video data using in-house annotation tools
- Provide feedback to the team for efficient labeling methods and to improve data quality.
CLIENT OPERATIONS EXECUTIVE – HOTELBEDS
Hotelbeds
05.2021 - 07.2021
- Manage large amounts of inbound and outbound calls, email in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Utilizing software, databases, scripts, and tools appropriately
- Ensure database of customer conversations is properly controlled and maintained.
CUSTOMER EXPERIENCE EXECUTIVE
QOALA
07.2020 - 03.2021
- Focal point for all in-country communications with customers and clients
- Proactively communicating with customers through various channels
- Promptly acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions
- Translating documents (Thai-English and vice-versa).
WAITRESS
CHARLEY BROWNS MEXICANA
09.2017 - 06.2020
BARISTA
STARBUCKS COFFEE COMPANY
11.2015 - 01.2018
Education
BBA - AIRLINE BUSINESS MANAGEMENT
STAMFORD INTERNATIONAL UNIVERSITY
Bangkok, Thailand01.2021
BACHELOR - CONTROL AND INSTRUMENTATION ENGINEERING
MAHANAKORN UNIVERSITY OF TECHNOLOGY
BANGKOK, THAILAND01.2017
Skills
- Advanced in full MS Office Suite
- Email writing skills
- Strong phone communication skills
- Multitasking
- Managing multiple priorities
- Interpersonal skills
- Customer service skills
Visa Information
Visa Status: L2 visa, Permitted to work in the USA
Languages
English, Full Profressional
Thai, Native Speaker
Timeline
SENIOR OPERATIONS SPECIALIST
INTERNATIONAL SOS
02.2023 - 02.2025
DATA ANNOTATOR
APPEN
11.2021 - 06.2022
CLIENT OPERATIONS EXECUTIVE – HOTELBEDS
Hotelbeds
05.2021 - 07.2021
CUSTOMER EXPERIENCE EXECUTIVE
QOALA
07.2020 - 03.2021
WAITRESS
CHARLEY BROWNS MEXICANA
09.2017 - 06.2020
BARISTA
STARBUCKS COFFEE COMPANY
11.2015 - 01.2018
BBA - AIRLINE BUSINESS MANAGEMENT
STAMFORD INTERNATIONAL UNIVERSITY
BACHELOR - CONTROL AND INSTRUMENTATION ENGINEERING
MAHANAKORN UNIVERSITY OF TECHNOLOGY
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