Narek Khachatryan
Cliffside Park,NJ
Summary
Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills as a Apple Home Care Representative.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Pernod Ricard USA
New York, NY
07.2023 - 11.2023
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Customer Advocate
Equinox
New York, NY
03.2022 - 06.2023
- Office of the CEO and President
- Achieved proper compliance and accurate executive level reporting.
- Maintain confidentiality.
- Handled government and regulatory communications.
- Updated and maintained several databases
- Conflict Resolution
Chat Support Representative
Bank Of America
New York, NY
05.2021 - 02.2022
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound chats queues to improve call flow.
Education
B.A - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ2023
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ2019
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Active listening skills
- Courteous
- Accomplished with mobile devices
- Troubleshooting proficiency
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
- Customer service expert
- Telecommunication skills
- Exceptional telephone etiquette
- MS Office proficiency
Accomplishments
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales
- Consistently generated additional revenue through skilled sales techniques.
- Managed chat flow with up to 3 consecutive chats in queue.
Customer Assistance
Customer Service
Timeline
Customer Care Representative
Pernod Ricard USA
07.2023 - 11.2023
Customer Advocate
Equinox
03.2022 - 06.2023
Chat Support Representative
Bank Of America
05.2021 - 02.2022
B.A - Psychology
Rutgers, The State University of New Jersey
High School Diploma -
Cliffside Park High School
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
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