Robert Marr Jerome
Live Chat Operator
972 Wedgewood Way, ,Hinesville
Summary
Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills as a Apple Home Care Representative. Smart Online Chat Specialist offering more than 3 years of experience in customer service. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.
Overview
4
4
years of professional experience
Work History
Chat Support Representative
American Electric Power
Louisa, KY
06.2014 - 03.2015
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound chats queues to improve call flow.
Nanny / Mothers Helper
Midway, PA
08.2012 - 03.2014
- Organized activities that developed children’s physical, emotional and social growth.
- Made nutritious snacks and meals for multiple children.
- Established and maintained a safe play environment for the children.
- Coordinated field trips to local parks, fire stations and zoos.
Customer Advocate
Adia
City, STATE
07.2011 - 07.2012
- Office of the CEO and President
- Achieved proper compliance and accurate executive level reporting.
- Maintain confidentiality.
- Handled government and regulatory communications.
- Updated and maintained several databases
- Conflict Resolution
Customer Care Representative
Urban Lending Solutions
City, STATE
10.2010 - 07.2011
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
High School Diploma -
Denver West High School
Denver, COB.A - Psychology
Regis University
Denver, CO2016
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Active listening skills
- Courteous
- Accomplished with mobile devices
- Troubleshooting proficiency
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
- Customer service expert
- Telecommunication skills
- Exceptional telephone etiquette
- MS Office proficiency
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales
- Consistently generated additional revenue through skilled sales techniques.
- Managed chat flow with up to 3 consecutive chats in queue.
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chat Support Representative
American Electric Power
06.2014 - 03.2015
Nanny / Mothers Helper
08.2012 - 03.2014
Customer Advocate
Adia
07.2011 - 07.2012
Customer Care Representative
Urban Lending Solutions
10.2010 - 07.2011
High School Diploma -
Denver West High School
B.A - Psychology
Regis University
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