Narek Nikoghosyan
Glendale,CA
Summary
Dynamic leader and innovator with extensive experience in technical support and sales management. Expert in complaint resolution and sales operations, blending exceptional communication skills in English, Russian, and Armenian. Proven track record of enhancing customer service and driving sales growth, leveraging both technical and interpersonal abilities.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Eworld Entertainment
Glendale, CA
05.2024 - Current
- Technical Support
- Cashier
CEO & Founder
GNE Games
Armenia
10.2019 - 05.2024
- Mobile Game Developer
Network Administrator Lvl 2
Ucom LLC
Armenia
06.2018 - 09.2019
Network Administrator Lvl 1
Ucom LLC
Armenia
09.2016 - 05.2018
- Technical support
Sales and Service Manager
PC Land LLC
Armenia
06.2015 - 08.2016
Sales and Service Manager
Fine LLC
Armenia
02.2013 - 05.2015
- Trainer of network equipment
Founder Software and Technical Services
Mercury Computers
Armenia
02.2010 - 01.2013
Education
Bachelor - Information Technology
State Engineering University of Armenia
Armenia06-2013
Skills
- Call logging
- Account updating
- Sales closing
- Complaint resolution
- Inbound phone call management
- Call center customer service
- Cash handling
- Technical support
- Direct sales
- Sales operations
- English,Russian,Armenian
- Driving License
Timeline
Call Center Representative
Eworld Entertainment
05.2024 - Current
CEO & Founder
GNE Games
10.2019 - 05.2024
Network Administrator Lvl 2
Ucom LLC
06.2018 - 09.2019
Network Administrator Lvl 1
Ucom LLC
09.2016 - 05.2018
Sales and Service Manager
PC Land LLC
06.2015 - 08.2016
Sales and Service Manager
Fine LLC
02.2013 - 05.2015
Founder Software and Technical Services
Mercury Computers
02.2010 - 01.2013
Bachelor - Information Technology
State Engineering University of Armenia
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