Summary
Overview
Work History
Education
Skills
Timeline
Generic

Narek Saribekyan

Cranston,RI

Summary

Workforce and Business Operations Analyst with over 10 years of experience across healthcare, financial services, and call center operations. Expertise in workforce planning, forecasting, and financial modeling, complemented by advanced proficiency in SQL, Power BI, Tableau, and Excel (VBA/Power Query). Demonstrated success in crafting scalable staffing models, synchronizing workforce strategies with financial forecasts, and providing data-driven insights that elevate service levels, minimize costs, and facilitate swift business growth.

Overview

16
16
years of professional experience

Work History

Senior Business Operations Analyst

Teladoc Health
Boston, MA
01.2020 - 09.2025
  • Developed and deployed machine learning forecasting models to enhance budget accuracy and support leadership decisions.
  • Designed staffing models for multiple product lines, ensuring alignment with business demand.
  • Collaborated with Finance and Operations to refine workforce strategies based on financial forecasts.
  • Automated reporting and dashboards in Tableau, Power BI, SQL, and Excel to boost performance visibility.
  • Optimized resource allocation through advanced analytics, resulting in improved productivity and reduced costs.
  • Supported business expansion initiatives, contributing to annual addition of over 4 million members.
  • Collaborated with cross-functional teams to streamline business operations strategies.
  • Analyzed operational workflows to identify areas for process improvement.
  • Led meetings with stakeholders to discuss business performance and improvement plans.
  • Analyzed financial data and prepared reports for senior management.
  • Generated detailed reports that highlighted key insights from operational data.
  • Provided support during the planning, budgeting, forecasting, and modeling stages of projects.
  • Recommended process improvements through analyzing current workflows, identifying areas of optimization, and proposing alternatives.

Workforce Analyst

AltaMed Health
01.2018 - 01.2020
  • Established and scaled workforce planning operations through implementation of KPIs and SLAs.
  • Delivered capacity planning and financial analysis for contact center with over 200 agents.
  • Implemented Genesys workforce application to enhance efficiency and service delivery.
  • Provided actionable workforce analytics to drive process improvements and elevate service performance.

Business Analyst

MetLife Inc. / DXC Technologies
01.2010 - 01.2017
  • Enhanced call center service levels by 10% through optimization of call flow and workforce planning.
  • Developed detailed documentation for system specifications and user requirements.
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Utilized data modeling tools to create visual representations of business processes.
  • Reviewed and validated testing scenarios to ensure alignment with business needs.
  • Served as liaison for over 200 broker/dealer associates, boosting operational efficiency.
  • Managed workforce transition for a call center with 150+ associates, overseeing software deployment and training initiatives.
  • Utilized SQL, Tableau, Power BI, and Excel (VBA/Power Query) to improve workforce efficiency.
  • Obtained FINRA Series 6 and 26 licensing, reinforcing expertise in financial services.

Education

MBA - Healthcare

University of Arizona Eller Executive Education
Tempe, AZ
12.2025

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
01.2021

Robotics & Engineering Vocational Certificate -

Cranston Career & Tech Vocational
01.2017

Skills

  • Workforce planning and capacity modeling
  • Machine learning and data analysis
  • Financial modeling and budget forecasting
  • Process improvement and business operations
  • Dashboard automation and data visualization
  • KPI and SLA reporting
  • Call center operations and analytics
  • SQL and Power BI expertise
  • Excel and Power Query proficiency
  • Tableau dashboards and reporting

Timeline

Senior Business Operations Analyst

Teladoc Health
01.2020 - 09.2025

Workforce Analyst

AltaMed Health
01.2018 - 01.2020

Business Analyst

MetLife Inc. / DXC Technologies
01.2010 - 01.2017

MBA - Healthcare

University of Arizona Eller Executive Education

Bachelor of Science - Information Technology

University of Phoenix

Robotics & Engineering Vocational Certificate -

Cranston Career & Tech Vocational

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