Driven by a passion for technical excellence, I excelled at Tech Mahindra by enhancing client satisfaction through personalized troubleshooting and efficient problem-solving. Leveraging skills in technical documentation and customer support, I significantly improved software functionality and user experience at Rough Ideas, demonstrating my ability to address complex technical issues with innovative solutions.
Hi, I’m
Narendra Bandaru
Technical Support Engineer
Fargo,United States
Summary
Overview
3
years of professional experience
Work History
Tech Mahindra
Technical Support Engineer
07.2020 - 06.2022
Job overview
- Performed root cause analysis of reported issues to enact corrections.
- Improved Client Satisfaction with personalized troubleshooting sessions by examining and analyzing the data to identify the root cause of the problem
- Review and modify complex Java, JavaScript code, HTML, and CSS to meet client customization requests for managed systems and software components, following internal business requirements
- Conducted in-depth troubleshooting for difficult technical issues with deep dive into node logs using linux commands, leveraging real-time guidance for precise diagnostics
- Configuration Assistance: Helped cilents to add and configure outlook email addresses on Mac and Windows devices, ensuring correct setup of incoming(POP, IMAP) and outgoing (SMTP) servers
- Efficiently managed and accessed comprehensive customer information, including payment history, service plans, and connection status to support effective issue resolution by utilizing SIEBEL
- Used developer tools including seismic components to resolve User Interface issues reported by clients.
Rough Ideas
Associate Software Engineer
06.2019 - 05.2020
Job overview
- Participated in Sprint Planning sessions by estimating task complexity (JIRA) and prioritizing work items
- Developed new features and functionality by writing clean, efficient, and maintainable code by using Eclipse and Visual Studio Code
- Interpreted and modified intricate Java, C++, HTML, and CSS code to meet client customization requirements, adhering to internal business policies and enhancing software functionality
- Collaborated with Cross-Functional teams to develop, test, and deploy high-quality software solutions for clients
- Utilized advanced data analysis techniques to pinpoint the root cause of software issues, ensuring precise and effective troubleshooting
- Designed and managed databases, including writing and optimizing SQL queries.
Education
Florida Atlantic UniversityBoca Raton, FL
Master of Science from Information Technology And Management
05.2024
University Overview
Research Project: Cancer Prediction Using Gene Expression Data with Java-Based Machine Learning
- Implemented a machine learning model in Java to predict cancer types based on gene expression data, supporting early diagnosis and tailored treatment plans.
- Designed and implemented data preprocessing pipelines and exploratory data analysis techniques with Apache Commons CSV and TCGA/GEO datasets.
- Developed and programmed machine learning models using Java and tools like Weka, Apache Spark MLlib, and Deeplearning4j.
Pydah College of EngineeringIndia
Bachelor of Technology
01.2019
University Overview
Research Project: Smart Home Temperature Monitoring System
- Developed an IoT-based system to monitor and report home temperature in real-time, with automated alerts sent to a smartphone when temperature thresholds are exceeded.
- Developed IoT systems by designing and programming microcontrollers, integrating sensors such as DHT11/DHT22.
- Utilized platforms like Blynk/ThingSpeak for real-time data monitoring and coded in C/C++ using the Arduino IDE.
Skills
- Read and debug Java, SQL, HTML, CSS code
- Node logs analysis using linux
- Troubleshooting Network Issues
- Technical issues analysis
- Remote Diagnostics
- Hardware Configuration
- Application support
- Customer Support
- Technical Documentation
- Problem-Solving
- Technical Troubleshooting
- Root Cause Analysis
Timeline
Technical Support Engineer
Tech Mahindra
07.2020 - 06.2022
Associate Software Engineer
Rough Ideas
06.2019 - 05.2020
Florida Atlantic University
Master of Science from Information Technology And Management
Pydah College of Engineering
Bachelor of Technology
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