Summary
Overview
Work History
Education
Skills
Timeline
Generic

Narendra Garg

Lawrenceville,NJ

Summary

A resourceful and self-motivated individual with a unique talent for providing superb customer service to the multicultural population. Effective communication and teamwork acumen. Demonstrated ability to excel in the fast-paced environment and thrive under pressure. Strong analytic and problem-solving skills. Enjoy exceeding customer expectations.

Overview

13
13
years of professional experience

Work History

Home Based Travel Agent

Cruise Brothers
01.2023 - Current
  • Responded to customer inquiry calls, promptly, courteously and in friendly manner, assessing customers' needs in-order to provide them with best solution to their need
  • Researching travel options & presenting best deals in terms of requirements
  • Ensure all bookings & reservations are processed accurately
  • Building strong relationships with clients
  • Remained professional when dealing with sensitive and confidential information Handling high numbers of incoming calls from direct customers and travel trade
  • Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients Kept informed of airline rules and regulations, tariff and other industry requirements
  • Responsible for providing outstanding customer service at all times Observed and reported all activities on select site
  • Followed up on missed calls and emails, maintain all client relations

Call Center Representative Remote

WPS Health Solutions
09.2024 - 04.2025
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative (Remote)

Freedom Mortgage
09.2020 - 08.2022
  • Ability to answer inbound and outbound calls professionally.
  • Handling and resolving customer complaints.
  • Understanding of customer service principles and practices.
  • Problem solving and resolution.
  • Dealing with customer complaints or enquiries.
  • Meeting performance and speed targets.
  • Excellent verbal communication skills.
  • Remaining calm under stressful situations.
  • Ability to do the multitask.

Home Based Travel Agent

Cruise Brothers
05.2019 - 08.2020
  • Responsible for gathering information from customers to form the custom packages. Collected the payments, secured the insurance and booked the travel package for the client Experience with cruise packages.
  • Met the sales quota.
  • Knowledgeable about managing travel requirements for groups.
  • Ability to coordinate with other service providers to give clients the best tour packages. Learned and understood the fundamental concepts of customer care.
  • Utilized CRM software to resolve the complaints of customers.
  • Assisted customers to ensure a positive experience.
  • Handled and solved customers' problems.

Database Administrator

Xerox/Atos
05.2012 - 08.2015
  • Provided the remote support for database maintenance for State Govt, of Texas offices in Austin

Education

Master's degree - Computer Science

New York Institute of Technology
New York, NY
07.1994

Skills

  • Administrative tasks
  • Currency exchange resources
  • Itineraries
  • Travel insurance

Timeline

Call Center Representative Remote

WPS Health Solutions
09.2024 - 04.2025

Home Based Travel Agent

Cruise Brothers
01.2023 - Current

Customer Service Representative (Remote)

Freedom Mortgage
09.2020 - 08.2022

Home Based Travel Agent

Cruise Brothers
05.2019 - 08.2020

Database Administrator

Xerox/Atos
05.2012 - 08.2015

Master's degree - Computer Science

New York Institute of Technology

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