VENESSA HARDIAL
ADVENTHEALTH
Orlando,USA
21
years of professional experience
Dependable Front Office Receptionist with 10 years of success in medical office management. Focused on delivering exceptional results through strong time management, communication and team work abilities.
Work History
HEALTH UNIT CLERK
3 Years- Assures accurate location of patients within the computer system. Answers all call lights for patients as well as incoming phone calls. Places calls for consults and unit orders. Performs all other tasks as assigned.
FRONT OFFICE MANAGER
10 Years- Provided thorough supervision for day to day operations of facility in accordance with set policies and guidelines. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Kept department clean, organized and professional. Pulled patient charts for upcoming appointments. Experienced with EMR.
FRONT DESK RECEPTIONIST/REFERRAL COORDINATOR
3 Years- Carefully reviewed medical records for accuracy and completion as required by insurance companies. Provided administrative support for three physicians. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Resolved and clarified issues with patient medications and collaborated with local pharmacies. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Confirmed patient information, collected copays and verified insurance.
UNIT SECRETARY
4 Years 6 Months- Ensured HIPAA compliance. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Organized, updated and maintained over 200 patient charts. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Maintained patient privacy and confidential patient information.
Education
HIGH SCHOOL DIPLOMA
ASSOCIATES IN SCIENCE
Skills
Excellent communication skills
Proficient in medical software and scheduling systems
Strong organizational abilities
Attention to detail
Time Management
Medical Terminology Knowledge
Patient Scheduling
Proficient in electronic health records (EHR)
Customer service expertise
Timeline
HEALTH UNIT CLERK
ADVENTHEALTH
08.2023 - CurrentRead More
FRONT OFFICE MANAGER
ASSOCIATES IN DERMATOLOGY
08.2013 - 08.2023Read More
FRONT DESK RECEPTIONIST/REFERRAL COORDINATOR
CELEBRATION PEDIATRICS
08.2010 - 08.2013Read More
UNIT SECRETARY
ARNOLD PALMER HOSPITAL
02.2006 - 08.2010Read More
Centura Institute
ASSOCIATES IN SCIENCE
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Cypress Creek
HIGH SCHOOL DIPLOMA
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