Naresa Hussaini
San Francisco, Bay Area
Summary
Strategic and results-driven program leader with deep expertise driving cross-functional initiatives across Sales, Customer Success, Finance, Legal, Product, and Engineering in fast-paced enterprise SaaS environments. Proven track record of leading complex, multi-year programs—such as billing platform migrations and Quote-to-Cash transformations—that accelerate revenue, streamline operations, and deliver measurable business outcomes. Adept at aligning executive stakeholders, designing scalable operating rhythms, and elevating program management from tactical execution to strategic influence. Recognized as a trusted partner, organizational “heartbeat,” and consistently recognized for driving alignment, accountability, and impact across high-visibility initiatives.
Overview
14
14
years of professional experience
Work History
Sr. Revenue Operations Program Manager
Atlassian
San Francisco, CA
09.2022 - Current
- Led a multi-year Billing Platform Migration, a critical Level 1 OKR, achieving 94% (vs 90% target) Cloud MRR migration from legacy to new platform—surpassing stretch targets and accelerating monetization.
- Orchestrated cross-functional execution and strategy across Sales, GTM, and Commerce teams, earning recognition as the "heartbeat" of the program by 5+senior VP and C-Level Sponsors.
- Spearheading the company’s Quote-to-Cash transformation, initiating and aligning a CPQ strategy across 6+ teams in Legal, Finance, Sales, and Engineering to reduce quote handling time and accelerate revenue.
- Secured ExecOps and Finance Transformation support for CPQ implementation, unifying fragmented efforts under a cohesive automation and revenue acceleration roadmap.
- Designing and implementing cross-org OKRs and execution rhythms, improving coordination and accountability across teams, while setting a scalable model for future initiatives..
- Earned 23+ Big Kudos and leadership recognition from Heads of RevOps, Sales Systems and teammates for driving strategic alignment and high-quality outcomes across the business.
- Elevated program management's role from tactical execution to strategic leadership—influencing executive decisions and advancing organizational perception of PM impact.
Sr Operations Project Manager
Palo Alto Networks
Santa Clara, CA
07.2020 - 09.2022
- Automated churn risk identification and customer usage reporting, enabling proactive outreach by Customer Success and Sales, and improved account retention by 2% within 1 quarter.
- Analyzed product adoption trends to surface time-to-value gaps and drove mitigation plans, resulting in 8% increase in customer activation rate.
- Automated the Sales-to-Customer Success handoff process and achieved 90–95% customer handoffs completed within SLA in 2 quarters.
- Designed and maintained Customer Success KPIs and dashboards; implemented CRM data governance to ensure reporting accuracy and executive visibility.
- Operationalized customer segmentation strategies across Cloud & AI and CS Ops teams, aligning account management efforts with growth and risk signals.
- Partnered with Finance, Product, IT, Customer Experience, and Sales to drive cross-functional initiatives with 90–100% of quarterly initiatives completed on time.
- Launched a digital Customer Success program that increased tech-touch account coverage from 5% to 95%, expanding reach while reducing manual effort.
- Played a key role in aligning Customer Success strategy with Sales and Renewal forecasting, improving renewal predictability by 10% within 2 quarters
PROJECT OPERATIONS MANAGER
Form + Field
San Francisco, CA
08.2019 - 05.2020
- Oversaw budgeting, procurement, and full project lifecycle for commercial design projects exceeding $300K, as well as high-end residential interiors—ensuring on-time, on-budget delivery.
- Directed daily operations across the Interior Design team, aligning designer output with project timelines and company growth objectives.
- Led and executed operations improvement initiatives, including performance analytics and marketing effectiveness evaluations, driving process efficiency and strategic decision-making.
Finance and Operations Manager
Fossa
San Francisco, CA
10.2018 - 08.2019
- Directed day-to-day business operations, driving performance against key growth metrics and embedding a culture of continuous improvement.
- Led a successful office relocation project, reducing costs by 10% through strategic vendor negotiations and resource planning.
- Developed and managed detailed project work plans, proactively identifying risks and ensuring realistic delivery timelines.
- Managed monthly invoicing and accounts payable, maintaining accurate financial records and supporting timely reconciliation and reporting.
- Planned and executed marketing events and campaigns, contributing to a 5% ROI through efficient logistics and cross-functional coordination.
- Established and managed the annual operating budget, reducing burn rate by 4% through cost controls and spending oversight.
- Introduced strategic risk mitigation frameworks to protect company assets and maintain business continuity.
- Partnered with IT and executive leadership to design a long-term financial roadmap with measurable milestones and operational benchmarks.
Administrative Assistant
Pathways Home Health and Hospice
Sunnyvale, CA
10.2011 - 09.2018
- Streamlined administrative operations across 5 departments and 3 office locations, improving efficiency and coordination.
- Managed vendor relationships to optimize service quality.
- Led onboarding and training for new hires, ensuring compliance and consistent performance standards.
- Developed standardized administrative procedures and training materials to support scalability.
- Identified and implemented process improvements that enhanced cross-departmental productivity.
Education
Business Management
San Jose State University
San Jose, CA10-2018
Skills
- Data analysis and visualization
- Change management
- Quote-to-cash transformation
- Cross-functional collaboration
- Process automation
- Salesforce experience
- Strategy, planning, decision making
Accomplishments
- Customer Success Premier Performance Award FY21 Q1 - Palo Alto Networks
- Customer Success Synergy Award FY21 Q3 - Palo Alto Networks
Languages
English
Professional
Urdu
Professional
Timeline
Sr. Revenue Operations Program Manager
Atlassian
09.2022 - Current
Sr Operations Project Manager
Palo Alto Networks
07.2020 - 09.2022
PROJECT OPERATIONS MANAGER
Form + Field
08.2019 - 05.2020
Finance and Operations Manager
Fossa
10.2018 - 08.2019
Administrative Assistant
Pathways Home Health and Hospice
10.2011 - 09.2018
Business Management
San Jose State University
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