Naresha Parks
Memphis,TN
Summary
Results-driven IT Device Management Associate skilled in enhancing operational performance through effective troubleshooting and asset management. Recognizes the importance of employee well-being and work/life balance in achieving optimal job performance.
Overview
1
1
Certification
22
22
years of professional experience
Work History
IT Device Management Associate
MSCS
Memphis, USA
10.2023 - Current
- Reimage and troubleshoot devices to maintain functionality and reliability.
- Power on, sanitize, and label devices before packaging to guarantee safety and device reliability.
- Assign devices in PowerSchool according to Ivanti requests received upon approval.
- Inspect returned devices/accessories for damages, assess applicable fees, and update Powerschool accounts accordingly.
- Upload pertinent information into Powerschool/TDV (i.e. receipts, waivers, and such).
- Assess/remove holds and fees from students' PowerSchool accounts.
- Visited schools for device assessments and support inquiries to assist staff and students.
- Communicate openly with all student device support/school personnel for device/accessory requests, questions, student information, and guidance.
- Connect software/hardware to network
- Reset passwords for administrators and students
- Use QuickAssist to gain access to remote devices to troubleshoot
- Install access points in offices/classrooms
- Run SQL reports
Asset Inventory Associate
MSCS School District
Memphis, USA
11.2022 - Current
- Conducts periodic on-site inventory by physically locating, identifying and counting assets.
- Maintained permanent inventory records by gathering data, completing required forms/logs, and updating inventory information.
- Enters manual counts and uploads bar code data from inventory results into the fixed asset database.
- Locates missing inventory, performs location transfers and reconciles exceptions.
- Attached inventory tags to assets for tracking and management. to designated assets and equipment. Replaces damaged asset tags.
- Compiled and submitted reports detailing theft, property misuse, and management issues to support asset oversight.
- Processed disposal transactions for surplus/obsolete assets, ensuring proper physical transfer and removal from service.
Specialized Education Assistant
Memphis-Shelby County Schools
Memphis, USA
11.2022 - 10.2023
- Managed classroom behavior to foster student focus and active participation
- Reviewing lessons or lectures with students on a one on one basis or in small groups
- Tracking attendance, grading assignments, and calculating grades
- Assisted teachers in lesson preparation by collecting materials and setting up equipment to enhance classroom readiness
- Participated in faculty meetings and parent conferences to facilitate communication and collaboration
- Complete use of all Microsoft Suites
Delivery Driver
DoorDash
Memphis, USA
07.2019 - 08.2022
- Delivered food orders promptly and efficiently to customers' locations.
- Picked up goods from various stores and delivered to customers efficiently and on schedule.
- Navigated local streets using GPS and mapping tools for optimal routes.
- Communicated with customers regarding order status and delivery timing.
Virtual Customer Service Representative
Amazon.com
Seattle, USA
03.2018 - 08.2018
- Resolved customer issues to enhance satisfaction and retention
- Addressed customer questions and concerns
- Diagnosed and resolved application issues
- Captured and organized customer orders to ensure timely processing
- Streamlined customer account organization for improved accessibility
Physician Support
Atlantic Medical LLC
Memphis, USA
03.2014 - 12.2016
- Scheduled patient appointments, facilitating timely access to care
- Ensured patients were aware of upcoming appointments through reminders
- Managed phone communication with patients and healthcare providers
- Conducted follow-ups with patients and healthcare providers to confirm appointment details and address concerns
- Processed fax transmissions, ensuring efficient communication between patients and healthcare providers
- Collect/Distribute/Mail Correspondence
Quality Auditor
Closure Systems International
01.2011 - 01.2013
- Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work.
- Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
- Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
- Documents inspection results by completing reports and logs; summarizes re-work and waste; inputs data into quality database to ensure traceability and compliance.
- Maintains measurement equipment by following operating instructions and coordinating repairs to ensure reliability and accuracy.
- Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.
- Updates job knowledge by participating in educational opportunities; reading technical publications.
- Executed tasks to support quality and organizational goals by streamlining processes and enhancing compliance. to support quality and organization goals.
Temp to Hire at Closure Systems International
Kelly Services
01.2011 - 01.2012
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Outlined responsibilities aligned with previous roles to clarify expectations.
Machine Operator-Rehire Seasonal
Technicolor
01.2010 - 01.2011
- Diagnosed and addressed machinery issues to maintain operational efficiency
- Package quality product in a timely fashion
- Coordinated teamwork to achieve successful project outcomes
- Assessed situations to support effective decision-making
- Follow strict billing orders
Machine Operator, Quality Auditor, Team Lead
Technicolor
01.2005 - 01.2008
- Led team of 5-45 employees in daily operations
- Managed daily tasks and functions to ensure operational efficiency
- Assign job functions to employees daily
- Assessed situations to inform decision-making processes
- Follow strict billing orders
Education
Respiratory Therapy (A.A.S) -
Concorde Career College
Memphis, TN10-2010
High school diploma -
Wooddale High School
Memphis, TN05-2001
Skills
- Device troubleshooting
- Device management
- Technical systems knowledge
- Inventory management systems
- Asset documentation
- Asset oversight
- Quality audits and assurance
- HIPAA compliance
- Medical records management
- User support services
- Data entry skills
- Microsoft Office Suite proficiency
- Phone etiquette and communication
- Inventory scheduling
- Technical terminology knowledge
- Laboratory and hospital experience
Certification
CPR
Typing Speed
30-40 wpm
Authorized To Work
Authorized to work in the US for any employer
Timeline
IT Device Management Associate
MSCS
10.2023 - Current
Asset Inventory Associate
MSCS School District
11.2022 - Current
Specialized Education Assistant
Memphis-Shelby County Schools
11.2022 - 10.2023
Delivery Driver
DoorDash
07.2019 - 08.2022
Virtual Customer Service Representative
Amazon.com
03.2018 - 08.2018
Physician Support
Atlantic Medical LLC
03.2014 - 12.2016
Quality Auditor
Closure Systems International
01.2011 - 01.2013
Temp to Hire at Closure Systems International
Kelly Services
01.2011 - 01.2012
Machine Operator-Rehire Seasonal
Technicolor
01.2010 - 01.2011
Machine Operator, Quality Auditor, Team Lead
Technicolor
01.2005 - 01.2008
Respiratory Therapy (A.A.S) -
Concorde Career College
High school diploma -
Wooddale High School