Naria Duff
Woodbridge,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Marketing Intern
Independent Management
11.2024 - Current
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
Crew Trainer
Welburn Management
05.2019 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
Bachelor of Science -
Norfolk State University
Norfolk, VA05-2025
High School Diploma -
Potomac Senior High School
Dumfries, VA06-2021
Skills
- Written and verbal communication
- Problem resolution
- Customer service
- Adaptability
Certification
- Emerging Leaders Truist Leadership Institute 2024 May
Timeline
Social Media Marketing Intern
Independent Management
11.2024 - Current
Crew Trainer
Welburn Management
05.2019 - 08.2024
Bachelor of Science -
Norfolk State University
High School Diploma -
Potomac Senior High School
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