Naria Nava

Laredo,TX

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

Languages

years of professional experience

Work History

Operation admin II

Fedex Ground

Laredo

01.2018 - Current

Customer Service: Provided exceptional customer service by greeting visitors, resolving complex package pickup issues, and managing high-volume telephone inquiries to ensure customer satisfaction.
Onboarding & Training: Led new-hire orientations, delivered policy and procedure updates via PowerPoint, and facilitated Hazmat compliance training to enhance employee readiness.
Workforce Management: Utilized the My Schedule application to create, edit, and optimize weekly work schedules for all package handlers.
HR Compliance: Maintained regulatory data integrity by executing employment verification protocols via the E-Verify system.
Procurement & Inventory: Oversaw office inventory levels, generated purchase orders through E-Procurement, and audited vendor invoices to ensure timely processing and accuracy.
Coordinated trailer receptions, managed ITQA/VSA workflows, performed manual deliveries, and re-packaged damaged cargo to preserve shipment integrity. Logistics

Certified Nursing Assistant

LMC

Laredo, Texas

01.2005 - 12.2025

Monitored vital signs and reported changes to nursing staff promptly.
Assisted patients with daily living activities and personal care needs.
Documented patient information accurately in electronic health records.

Youth Care Worker

Scan Inc.

Laredo, Texas

08.2009 - 08.2017

Crisis Management: Supervised and supported adolescents in substance abuse rehabilitation, fostering a secure environment for clients and staff.
Medical Assistance: Administered prescribed psychological and psychiatric medications safely to clients managing anxiety, bipolar disorder, depression, and schizophrenia.
Engaged with clients directly : Coordinated and executed safe transit for clients to medical check-ups and specialized clinical appointments.

Education

Cigarroa High School

Laredo, TX

Skills

Software & Systems: Microsoft Office Suite (Excel, PowerPoint, Word), E-Verify, E-Procurement, My Schedule App, Healthcare software
Certifications: CPR Certified, Certified Nurse Assistant (CNA)

Logistics & Compliance: Hazmat Training, Dispatch Operations, Quality Assurance (QA), Inventory Management
Core Competencies: Advanced Customer Service, Onboarding/Training, Office Administration, Record Keeping