Summary

Overview

Work History

Education

Skills

Timeline

Naria Wright

North Port

Summary

Warm and welcoming Greeter known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and problem-solving. Excel in empathy, patience, and adaptability, ensuring positive first impressions and enhanced customer experiences. Committed to creating an inviting environment for all guests.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

years of professional experience

2020

years of post-secondary education

Work History

Greeter /Valet Supervisor

Towne Park Valet

Sarasota

12.2023 - Current

Greeted visitors warmly and provided information about services.
Assisted in managing guest check-in and check-out processes efficiently.
Coordinated with staff to ensure smooth guest experiences and address inquiries.
Collaborated with team members to enhance guest satisfaction initiatives regularly.
Monitored visitor flow and adjusted staffing support as needed during peak times.
Trained new greeters on protocols, customer service standards, and systems usage.
Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Inspected equipment, facilities and vehicles regularly to assess safety.
Oversaw team scheduling and individual assignments to meet coverage demands.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Enforced strict safety rules and regulations to protect workers and minimize company liability.
Reported unusual or unsafe situations to security for immediate attention.
Issued ticket stubs and gave customers matching stub for locating parked vehicles.
Greeted customers and took car keys to park vehicles in available spots.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Parked and retrieved guest vehicles quickly to avoid long wait times.
Monitored the performance of team members to ensure quality service was provided to customers.
Ensured safety protocols were followed by all valet personnel.
Developed strategies for improving efficiency within the department.
Participated in weekly meetings with other supervisors to discuss operational issues.
Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
Coached team members to consistently exceed superior customer service standards.
Resolved customer complaints in a professional and courteous manner.
Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.

Departure transporter

Sarasota Memorial Hospital

Sarasota

03.2023 - 12.2023

Safety guided patients and family members to their vehicles for their departure
Responded promptly to requests for transportation from nursing staff and physicians.
Provided excellent customer service while interacting with patients and families during transport.
Greeted patient and explained transport plan and destination.
Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
Assisted in the training of new transport staff, sharing knowledge and best practices.
Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
Checked wheelchair and stretcher functionality prior to patient pick up.
Responded to emergency medical calls, security calls, or fire alarms.
Cleaned, disinfected and prepared rooms for incoming patients.
Participated in emergency drills, understanding the role of patient transport in emergency situations.

Overnight Stocker/Customer Service Cashier

Walmart

Port Charlotte

03.2021 - 01.2023

Stocked shelves with merchandise according to company standards and visual guidelines.
Assisted customers in locating products and provided exceptional service.
Operated pallet jacks and other equipment for heavy lifting tasks.
Removed product from boxes and placed on shelves according to merchandising guidelines.
Received and stocked merchandise in a timely manner.
Picked up boxes and related trash from sales floor.
Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Checked expiration dates on all food items to ensure quality control standards were met.
Used proper case cutting techniques to cut and sort stock loads.
Operated cash register efficiently for customer transactions.
Assisted customers with product inquiries and store navigation.
Processed returns and exchanges according to store policy.
Maintained cleanliness and organization of checkout area.
Handled cash, credit, and gift card transactions securely.
Collaborated with team members to improve customer service experience.
Provided support during busy periods to ensure timely service.

Retail Sales Associate

Macy's