Jaheem Muhammad
DeSoto
Summary
Driven and customer-focused professional with hands-on experience in hospitality, valet operations, and aviation ground services. Currently completing a Bachelor’s in Finance with a strong interest in applying leadership and service experience to real estate and property management. Recognized for problem-solving, customer care, and operational efficiency.
Professional with strong background in hospitality management and proven track record of ensuring seamless guest experiences. Skilled in team leadership, adept at coordinating staff, and excelling in high-pressure environments. Known for proactive approach and ability to adapt to changing needs, consistently delivering exceptional service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Valet Supervisor
Hilton Houston-Americas
03.2024 - 04.2025
- Supervised valet staff to ensure excellent guest service and efficient parking operations.
- Enforced safety protocols and streamlined vehicle flow for optimal performance.
- Implemented quality checks and responded to guest inquiries to maintain service excellence.
- Handled issue resolution and created a positive environment for staff and visitors.
Valet Parking Attendant
Blossom Hotel
04.2023 - 03.2024
- Delivered high-end valet service, occasionally filled night audit roles.
- Handled guest arrivals and vehicle security with professionalism and efficiency.
Valet
PMC
01.2023 - 04.2023
- Greeted guests, parked and retrieved vehicles in a fast-paced environment.
- Provided personable customer service and maintained vehicle safety.
Fleet Service Agent
Envoy Air
05.2021 - 08.2021
- Loaded and unloaded luggage; guided aircraft at gates.
- Maintained aircraft cleanliness and ramp safety compliance.
Cashier, Cook & Purchaser
Bulleez Fish and Wings
01.2019 - 08.2020
- Managed front-of-house cashier operations and food preparation.
- Ordered supplies, maintained food quality, and handled customer satisfaction.
Education
Bachelor of Business Administration (BBA) - Finance
Texas Southern University
01.2025
High School Diploma - undefined
DeSoto High School
01.2020
Skills
- Customer Service
- Leadership
- Team Coordination
- Problem Solving
- Valet Operations
- Finance Fundamentals
- Cooking
- Detail-Oriented
- Communication
- Aviation Ground Support
- Parking Logistics
- Friendly and outgoing
- Team collaboration
- Problem-solving
- Professional appearance
Timeline
Valet Supervisor
Hilton Houston-Americas
03.2024 - 04.2025
Valet Parking Attendant
Blossom Hotel
04.2023 - 03.2024
Valet
PMC
01.2023 - 04.2023
Fleet Service Agent
Envoy Air
05.2021 - 08.2021
Cashier, Cook & Purchaser
Bulleez Fish and Wings
01.2019 - 08.2020
High School Diploma - undefined
DeSoto High School
Bachelor of Business Administration (BBA) - Finance
Texas Southern University