HEYNER GONZALEZ
Lafayette,CO
Summary
Committed and professional service advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities. As well as satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires.
Overview
3
3
years of professional experience
Work History
Valet Supervisor
FLATIRONS SUBARU
09.2021 - 01.2022
- Welcomed arriving guests and explained car retrieval procedures.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Built positive customer rapport for courteous, friendly and professional service.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
- Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
Service Advisor
FLATIRONS SUBARU
01.2022 - 12.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Performed a pleasant experience when answering customers phone calls. Helping answering questions and scheduling appointments
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Resolved customer inquiries and complaints quickly.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Developed estimates by costing materials, supplies, and labor.
- Managed multiple priorities while maintaining strong attention to detail in a fast-paced environment.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lube Technician
FLATIRONS SUBARU
12.2023 - Current
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Coordinated with parts department to determine availability of necessary components.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Participated in ongoing training sessions to expand technical knowledge and stay current on industry advancements.
- Completed oil changes and fluid checks in a timely manner, contributing to overall shop efficiency and customer satisfaction.
- Performed regular maintenance checks on equipment, identifying issues and resolving them promptly.
- Identified problems and replaced worn tires on variety of vehicles.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Improved customer satisfaction by providing efficient tire and lube services, ensuring timely completion and attention to detail.
- Provided training and mentorship to new technicians, helping them acclimate quickly to their roles and responsibilities within the team.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Provided exceptional customer service through clear communication of service recommendations and updates on vehicle progress.
- Reduced downtime between jobs by streamlining workflow processes within the shop.
Education
High School Diploma -
Centaurus High School
Lafayette, CO05.2021
Skills
- Service Advising
- Service writing
- Customer Service
- Client rapport
- Customer Retention
- Customer Communication
- Customer Satisfaction
- Patience and composure
- Quick Decision Making
- Effective problem solving
- Attention to Detail
- Multitasking
- Appointment Scheduling
- Communicating with customers through the phone
- Hardworking and Dedicated
- Efficient work ethic
- Time Management
- Willing to Learn
- Making Improvements
- Working on Vehicles
- Vehicle Inspection
- Tire Rotations
- Tire Damage Repair
- Tire Changing
- Tire balancing
- Belt Inspection
- Brake Inspection Knowledge
- Exhaust System Inspection
- Driving
- Parking Expertise
Languages
Spanish
Professional Working
Timeline
Lube Technician
FLATIRONS SUBARU
12.2023 - Current
Service Advisor
FLATIRONS SUBARU
01.2022 - 12.2023
Valet Supervisor
FLATIRONS SUBARU
09.2021 - 01.2022
High School Diploma -
Centaurus High School
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