KUSHWAAN SINGH
Secaucus,NJ
Summary
A dedicated professional with a strong background in commercial parts management and automotive sales representation. Experienced in leadership, with exceptional communication skills and a talent for creative problem-solving. Proficient in a range of automotive services, customer satisfaction, and multitasking. Eager to contribute to a dynamic team while further developing expertise across diverse industries.
Overview
6
6
years of professional experience
Work History
Valet Prep Center
Mercedes Benz
04.2024 - 08.2024
- Effectively manage high-volume tasks by prioritizing and collaborating with colleagues
- Strong driving skills. Handle various vehicle models safely between New York dealerships and New Jersey yards
- Commitment to quality control, safety, and a positive attitude ensures consistently outstanding customer experiences and a safe work environment.
Commercial Parts Pro (Manager)
Advance Auto Parts
05.2023 - 04.2024
- Successfully grew existing customer accounts by delivering exceptional service and employing effective sales techniques
- Efficiently managed inquiry volumes, triaging and escalating calls as needed, which reduced the average time to resolution
- Consistently displaying a courteous and empathetic attitude, I achieved a net promoter exceeding score
- focused on staff engagement and fulfillment, leading to team growth from 6 to 10 members.
Auto Sales Representative
Hudson Nissan
11.2022 - 03.2023
- Engaged with 10-15 potential clients daily, building personal connections to secure automotive sales
- Provided accounting support by accurately managing over 150 clients' accounts
- My role involved demonstrating vehicle features, facilitating test drives, and negotiating prices and financing options to close deals successfully
- Offered personalized and attentive service. and consistently increased customer satisfaction.
Sale Associate/Part Sales Manager
Auto Zone
03.2018 - 08.2022
- Consistently maintained in-depth knowledge of evolving products, significantly boosting customer retention through strategic recommendations
- Efficiently managing 50-80 inquiries daily across multiple channels.
- Ensured prompt resolutions while maintaining accurate customer records
- My dedication to delivering exceptional, empathetic service played a key role in reducing customer turnover
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Bachelor of Science - Finance & Economics
Saint Peter's University
Jersey City, NJHigh School Diploma -
William L Dickinson High School
Jersey City, NJ06.2017
Skills
- Customer Service
- Customer Relationship Management
- Communication Skills
- Sales and Negotiation
- Empathy and Courtesy
- High-Volume Task Management
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Detail-Oriented
- Problem-Solving
- Adaptability
- Automotive Knowledge
- Service Advising
- Parts Replacement
- Relationship Building
Awards
- Academic Achievement Award
- EOF Volunteer Achievement Award
Timeline
Valet Prep Center
Mercedes Benz
04.2024 - 08.2024
Commercial Parts Pro (Manager)
Advance Auto Parts
05.2023 - 04.2024
Auto Sales Representative
Hudson Nissan
11.2022 - 03.2023
Sale Associate/Part Sales Manager
Auto Zone
03.2018 - 08.2022
Bachelor of Science - Finance & Economics
Saint Peter's University
High School Diploma -
William L Dickinson High School
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