Narielle Reid
Salisbury,NC
Summary
Experienced in payroll and human resources with proficiency in managing employee records, ensuring compliance with labor laws, and administrating company benefits. Skilled in fostering positive employee relations through clear communication and conflict resolution strategies. Known for streamlining HR processes to enhance efficiency and accuracy while maintaining confidentiality and integrity. Played a significant role in implementing new payroll systems resulting in streamlined operations.
Overview
6
6
years of professional experience
Work History
CNA
Accordius of Salisbury
Salisbury, NC
01.2024 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Monitored food intake and output as directed by nursing staff.
- Participated in educational programs designed to improve knowledge of health care practices.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
Customer Service Manager
AAA Auto Club Enterprises
Los Angeles, California
12.2022 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Reviewed accounts for payments received or approved credit arrangements.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer inquiries and complaints requiring management-level escalation.
Payroll Clerk
Cookout Corporation
Thomasville, North Carolina
03.2021 - 11.2022
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Maintained accurate records of all payroll transactions.
- Assisted in the preparation of monthly financial reports related to payroll activities.
- Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies.
- Performed reconciliation of payroll accounts on a regular basis.
- Managed year-end closing process by ensuring timely filing of applicable forms and documents.
- Developed procedures for processing payroll transactions efficiently.
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
- Analyzed overtime costs against budget projections on a periodic basis.
- Provided guidance and training to junior staff members when needed.
- Managed payroll for temporary, hourly and salaried employees.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Coordinated child support deductions and distributed wage assignments.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
Human Resources Manager
Angles at heart
China Grove, North Carolina
11.2018 - 01.2021
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Developed employee orientation and training programs for new hires.
Education
Associate of Applied Science - Accounting And Finance
Davidson County Community College
Thomasville, NC05-2021
Skills
- Compassionate communication
- Maintaining confidentiality
- Vital signs monitoring
- New employee onboarding
- Filing
- Timesheet verification
- Direct deposit processing
- Reviewing data
- Checking time cards
- Analyzing information
- Payroll calculation
- Excel proficiency
- Employee file management
- Account updating
- Documentation
- Scheduling
- Microsoft Excel
- Staff education and training
- Negotiation
- Verbal and written communication
- Multitasking
- Employee Training
- Problem-solving abilities
- Time management abilities
- Team building
Timeline
CNA
Accordius of Salisbury
01.2024 - Current
Customer Service Manager
AAA Auto Club Enterprises
12.2022 - 11.2023
Payroll Clerk
Cookout Corporation
03.2021 - 11.2022
Human Resources Manager
Angles at heart
11.2018 - 01.2021
Associate of Applied Science - Accounting And Finance
Davidson County Community College