Hi, I’m
Narienderpal (Paul) Ghag
Management
Forney,Texas
Summary
Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution. Driven Regional Manager offering in-depth understanding of TRUCKING INDUSTRY market conditions and regional preferences. Strategic and proactive leader with skill implementing successful changes to business policies and procedures. Ready to apply 35 years of experience and leadership abilities. Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Exceptional [Type] management professional skilled in recruiting and developing high performing teams, establishing performance objectives and implementing strategies to meet organizational goals. Offering proven success in business expansion by [Action]. Superior sales, marketing and communication skills. Decisive and resourceful Regional Manager versed in contract negotiations, process improvements and cost-control objectives. Known for applying in-depth industry and product knowledge to create valuable customer solutions and business growth opportunities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and enterprising Regional Manager with faculty for effective budgetary planning, contract negotiation and process optimization. Proven to apply industry and product expertise to expand business and cement high-value client relationships. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
25
years of professional experience
Work History
PRIDE TRUCK SALES Dallas, TX
Regional Manager
03.2019 - Current
Job overview
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Analyzed regional financial data to identify areas of growth opportunities.
- Created and maintained relationships with key customers in the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Identified new business opportunities through market research and industry trends.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Organized promotional events to generate interest in products or services offered by the company.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Resolved conflicts between customers and employees within the region.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Minimized turnover through effective training and employee engagement programs.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Mentored and guided general managers on proper processes and methodologies.
- Improved individual location efficiency through effective leadership restructure.
- Maximized branch revenue by optimizing daily operations.
- Developed and implemented clear policies and procedures across multi-state area.
- Expanded business, developed revenue and managed market gains.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Aligned procedures and protocols with changing business demands.
- Managed staff to optimize brand expansion initiative productivity.
- Managed diverse administrative, financial and documentation requirements.
- Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion.
- Penetrated new markets by investigating competitor products, services and trends.
- Successfully developed market expansion business case for senior leadership on multi-national coordination processes, including sales and marketing, staffing, logistics and product R&D investments.
- Spearheaded full-cycle brand expansion initiatives across sales, marketing, advertising campaign and P&L commitments.
- Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
- Developed business case and received CEO approval for territory expansion.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training and teambuilding activities.
Arrow Truck Sales Inc.Stockton, CA
Sales Consultant
01.2018 - 02.2019
Job overview
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated daily reports on sales activities for management review.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Created customized presentations for potential customers based on their requirements.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of all sales activities in the CRM system.
- Organized special events such as seminars or workshops to promote products.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Assisted in developing sales strategies and setting targets for different accounts.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Recommended process improvements that could enhance sales performance.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Presented products and services to prospective and existing customers to meet client needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Adhered to company initiatives and achieved established goals.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Akal Transport Inc.Franklin, IN
CEO
01.1999 - 12.2017
Job overview
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
Education
CAL STATE Hayward, CA
Associate of Arts from Business Administration And Management
06-1986
Chabot CollegeHayward, CA
Associate of Arts from Business
07-1984
Affiliations
Monitoring employees and suggesting training programmes ,planning and coordinating training sessions ,Mentoring employees and suggesting training programs
Business development
Setting and achieving sales target
Administering rules and enforcing company policies
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Urdu
Professional
Accomplishments
i received multiple rewards , certificates and recognition for the the good GP and performance
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
References
Gurienderpal (Sunny) Ghag
Swaranjit (Dimple) Ghag
Rob at Premier
Timeline
Regional Manager
PRIDE TRUCK SALES
03.2019 - Current
Sales Consultant
Arrow Truck Sales Inc.
01.2018 - 02.2019
CEO
Akal Transport Inc.
01.1999 - 12.2017
CAL STATE
Associate of Arts from Business Administration And Management
Chabot College
Associate of Arts from Business