Monifah Gayle
New York
Summary
Focused professional with experience in holistic learning, instructional programming, and lifelong learning. Frequently praised as efficient by peers, Diligent professional with proven knowledge of peer counseling, program development, and recruitment. Aiming to leverage my abilities to successfully fill the role on your team.
Experienced with customer relations and office management. Utilizes effective communication and organizational skills to ensure seamless front desk operations. Track record of enhancing guest experiences and maintaining professional environment.
Overview
5
5
years of professional experience
Work History
Front Desk Administrator
Merrick Academy Charter School
09.2024 - Current
- Greeted visitors and parents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for Parents and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Monitored front areas so that questions could be promptly addressed.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Promoted a positive campus culture by fostering collaboration among faculty, staff, and students.
- Led efforts to boost student attendance and on-time arrivals with ambitious parent relations initiatives.
Dean of Students
Harlem Children Zone
02.2023 - 07.2023
- Coordinated emergency response plans in case of natural disasters or other crises.
- Provided guidance on disciplinary procedures related to violations of school policies or codes of conduct.
- Developed and implemented a comprehensive student conduct program to ensure the safety of students, faculty, staff, and visitors
- Maintained accurate records regarding student complaints, grievances, discipline referrals and resolution.
- Create and follow an effective system for tracking student attendance and academic performance.
Care Manager
NADAP
01.2022 - 12.2022
- Ensured compliance with state regulations regarding case management services .
- Educated members on disease processes, encouraging members to make healthy lifestyle changes.
- Assisted clients with developing long-term goals related to personal growth or career development
Case Planner
Allen's Women Resource Center
05.2021 - 01.2022
- Provided advocacy services by accompanying clients to court hearings or meetings with attorneys or social workers.
- Provided crisis intervention services in emergencies
- Monitored client compliance with court orders or voluntary agreements concerning child custody or visitation issues.
- Managed caseloads of up to 20 individuals at any given time while adhering to agency policies and procedures.
Preventive Case Planner
Seamen's society for children and families
09.2019 - 08.2020
- Provided crisis intervention for foster care families when needed.
- Conducted home visits to assess safety and well-being of children in foster homes.
- Facilitated meetings between birth parents, foster parents, social workers, and other professionals involved in the case.
Education
Master of Arts - Counseling
Pillar College
Clifton, NJ06-2026
Bachelors of Science in Social Work & Sociology -
NYACK COLLEGE
05.2019
Skills
- Microsoft Windows: Word, Power Point, Excel, Outlook,
- CPR, EARLY CHILD EDUCATION, Mandated Reporter, Sexual Harassment, HIPPA
- Administrative support
- CPR
- Documentation
- Hiring
- Leadership
- Case history compilation
- Evaluation and assessment
- Home visits
- Community referrals
- Conducting interviews
Timeline
Front Desk Administrator
Merrick Academy Charter School
09.2024 - Current
Dean of Students
Harlem Children Zone
02.2023 - 07.2023
Care Manager
NADAP
01.2022 - 12.2022
Case Planner
Allen's Women Resource Center
05.2021 - 01.2022
Preventive Case Planner
Seamen's society for children and families
09.2019 - 08.2020
Bachelors of Science in Social Work & Sociology -
NYACK COLLEGE
Master of Arts - Counseling
Pillar College
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